Digital Invoice Management Specialist – Work Order
The
Digital Invoice Management department is responsible for interacting with our external and internal customers to fulfill requests for third party portal billing.
Department responsibilities include establishing electronic connections between Ecolab and our customer’s ERP system, account management for billing invoices into a third-party internet platform, building and maintaining relationships with both internal (Corporate Account Managers (CAM), Pest Sales Ops (PSO), Contract Admin, Corporate Account Finance (CAF)), and resolving billing issues.
The position of Digital Invoice Specialist – Work Order is to maintain a high level of customer and field satisfaction through proactive communication, execution of customer requirements, timely processing of billing as well as team support and timely tracking. The Digital Invoice Specialist is expected to embrace the Ecolab culture
, deliver exceptional customer service, and ensure our customers are billed correctly.
Main Responsibilities
- Manage invoice processing via 3rd party billing platforms for a designated portfolio of customers
- Perform outreach to obtain resolution with internal and external contacts when invoice processing fails
- Maintain metrics related to daily activities (1st Pass Tracker, Failure Tracker, Utilization Tracker)
- Create and maintain Desktop Procedures (DTPs) for all customers and portals
- Complete scheduled mailbox time, processing emails from internal and external business partners (Proposals, ETA’s, Work Order (WO) notes, questions)
- Provide backup support to team members accounts for planned and unplanned absences
- Manage Open and In Progress (OIP) of Work Orders (WO) in 3rd Party Billing Platforms.
- Assist Onboarding team with processing new accounts being added to the Digital Invoice Management team
Position Details
- Office Location: Eagan, MN
- Work week and shift: Monday-Friday. Department coverage is 7-5:30. Work hours can be flexible and agreed on with supervisor
- hybrid; 60% in office, 40% remote
Minimum Qualifications
- High School Diploma or equivalent
- 1 year of professional work experience
- No immigration sponsorship available for this role
- Proficient Microsoft Office Suite; Excel, Word, Outlook
- Intermediate to advanced Microsoft Excel Skills
Preferred Qualifications
- Bachelor’s degree completed or in progress in finance, accounting, business or a related field
- 1 year of experience in credit, finance/accounting, customer service or related field
- Experience in SAP and/or AS400
- Experience manipulating data sets and data mergers
- Previous analytical experience with high aptitude for research, analysis, and problem- solving skills
- Strong organizational and time management skills with ability to manage multiple priorities and meet deadlines
- Proven ability to communicate professionally with customers; both verbal and written
- Must be able to work in a team environment, anticipate needs and meet customer expectations
