Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
Job Summary:
The Manager, Product Innovation, is responsible for leading the team that owns the definition and execution of product lifecycle plans that maximize value for buyers and delight end-users. This role serves as a subject matter expert (SME) in product capabilities and collaborates with internal stakeholders including the Strategy and Platform teams to define and maintain a product strategy and vision.
The Manager, Product Innovation, is responsible for the ideation, definition, prioritization, and delivery requirements across market segments. This role leads the development and delivery of all products by conducting user research, creating timeframes and plans for products, and collaborating with the Sales and Marketing teams to develop go-to-market strategies for new products.
This role will leverage a deep understanding of Surescripts existing business and market segments to build insights on the dynamics of buyers, products, and competitors to support the development of business cases for new opportunities in partnership with their leader, supporting team members and other departments.
Responsibilities:
- Function as a central resource for the management, development, and design of one or more products during all aspects of the product lifecycle.
- Identify areas of innovation opportunity, develop, and evaluate ideas, and build business cases for new products or features. Leverage expertise to prioritize requirements that drive revenue goals or cost savings.
- Make product and roadmap decisions to ensure the overall profitability of the product and associated solution set.
- Serve as product subject matter expert within the company and in the industry in terms of product capabilities, competition, user need, value proposition, revenue drivers, and industry standards.
- Manage those involved in the design, modification, and evaluation of all phases of a specific product or group of products.
- Manage product lifecycle planning including, product vision, strategy and product roadmaps, KPI dashboards, etc.
- Ensure customer and user satisfaction by leveraging the principles of User-Centric Design.
- Track key product quality metrics and lead quality improvement efforts with customers and partners.
- Collaborate with the Sales, Platform, Standards, Support, and Integration teams to facilitate new customer onboarding and maximize product utilization.
- Collaborate with peers in development and operations teams to ensure the effective delivery of the product roadmap.
Qualifications:
Basic Requirements:
- Bachelor’s degree or equivalent experience
- 8+ years of experience in related, progressive roles
- 5+ years of experience in healthcare or a related field– for example: EHRs, HIEs, Public Health or Health Care Providers
- 5+ years of experience assessing market and customer needs for information products and services
- 5+ years of experience in launching and managing new products
- 1+ years of experience managing all aspects of the product lifecycle (Ideate, Define, Build, Launch, Manage)
Preferred Qualifications:
- Prior experience managing or leading people
- User-Experience Design training or background
- Master’s degree in related discipline
- Pragmatic Marketing Certification
- Project Management Skills
- Experience using Aha! for product management
- Experience with industry standards such as NCPDP, HL7, FHIR
Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .
What You’re Like
Better care experiences. Improved outcomes. Reduced costs. These are what our customers care about. And you’re ready to step into a key role as part of the solution, innovating unmatched solutions that solve some of the largest challenges in healthcare today, not just for our customers’ benefit, but for patients and the people who care for them across the country.
What We’re Like
Ours is a diverse team of leaders who execute customer-obsessed business strategy. If we had to choose just one thing that we all have in common, it’s curiosity. Curiosity drives our understanding of health IT as we translate exciting concepts into actionable build requirements. We know what it takes to get new products to market.
What The Work Is Like
This work has far-reaching impact, affecting healthcare nationwide. Through user-centered design philosophy and iterative innovation, we leverage open and trusted relationships with our partners to get at our customers’ unmet needs throughout the product life cycle.
Why Wait? Apply Now
We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $147,050 - $179,750 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.
Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.
Physical And Mental Requirements
While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.
Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.
