Basic Function
Under general direction performs a wide variety of credit and/or collection functions. Following established guidelines, takes action to recover delinquent accounts. Contacts customers regarding delinquent payments, according to the NAAC collections strategy. Gathers, compiles, and maintains basic credit information. Prepares reports reflecting status of credit and/or collection activity.
Essential Duties And Responsibilities
- Daily review of aging reports to identify invoices that are approaching average collection periods.
- Contact customers verbally and in writing according to collection policies.
- Monitor the percentages of aged accounts and establish levels of priority on delinquent accounts.
- Support cross-functional projects and teams.
- Provide accurate and timely reporting of performance metrics.
- Recommends settlement options to management for approval.
- Expedites the resolution of unpaid customer accounts to maximize receivables.
- Communicate to Credit Manager delinquent customers to be put on credit hold.
Other Duties
- Other duties as assigned.
Job Qualifications
Education: Associates degree or equivalent experience
Experience: 3+ years of experience in business-to-business (B2B) collections.
Other Knowledge, Skills, Abilities or Certifications:
- Knowledge of commonly used collection concepts, best practices, and procedures within the field
- Proficient with M/S Office, especially Excel,
- Good communication, organizational and customer service skills
- Critical thinking, problem solving, and excellent analytical skills.
- Ability to work under moderate supervision.
- SAP experience preferred.
Travel Requirements
N/A
