Job Type
Full-time
Description
The Client Growth Manager is accountable for base business (retention) and new revenue growth from cross-selling along with up-sell of revenue from existing accounts. Accountable for the achievement of revenue within the assigned Named Accounts. Also responsible for leading and driving their respective POD to achieve the overall goal from each member of the POD team.
- In coordination with the account management team, serve as a regular contact within the portfolio of assigned customers or accounts and as their primary resource and contact when it comes to driving Nuvem’s value proposition.
- Accountable for customer success
- Customer value realization as agreed to and/or contracted.
- Facilitation of key activities related to new solution growth
- Strategic operations of the product(s) and service levels
- Responsible for client revenue expectations, overall satisfaction, and new revenue growth through Nuvem’s product portfolio
- In line with the Nuvem’s Strategic Sales methodology, identify cross-sale and up-sale opportunities to increase revenue, and follow through to the sale of those opportunities and record all activities in the CRM
- Customer Retention Effectively use all resources available to facilitate and coordinate activities to ensure goals are met and key performance indicators are achieved to accomplish customer account objectives.
- Collaborate with the account management team on key account planning, identifying goals and the execution of strategic customer success and revenue plans.
- Accountable for the creation and effective delivery of the Customer Business Review package
- Timely recordation of all relevant activities and information in the CRM
EEO
Requirements
- Minimum of 3 years of experience of Sales & Client Growth
- Preferred 340B or Healthcare experience
- Results driven
- Identifying additional revenue opportunities within accounts
- Ability to separate and navigate support vs. business operations
- Selling skills specifically to managing a complex process involving multiple stakeholders
- Business acumen to understand and communicate value
- Story telling – ability to tell our value proposition
- Establishing relationships within entire buying decision team
- Problem solving
- Collaborative and team-oriented
