As the Vice President of Customer Operations, you will play a pivotal role in engaging with hospital presidents and local leaders to effectively communicate R1's performance in meeting their KPI expectations. You will have the opportunity to travel to the West Coast region, connecting in person with customers to facilitate process change management and educate leaders on R1's key deliverables. Additionally, you will collaborate with internal executives to relay customer feedback and drive impactful changes through influence.
In this role, you will thrive in a matrixed environment focused on customer relationship management and satisfaction. You will leverage your industry expertise to develop strategic visions and operational tactics aimed at enhancing revenue cycle performance and delivering superior results.
Key Responsibilities
- Partner with hospital presidents and local leaders to align operational objectives with performance goals.
- Develop and maintain strong relationships with hospital leadership, leading in a fast-paced, high-growth environment.
- Monitor performance KPIs and ensure budget expectations are met in accordance with contract MSA.
- Collaborate across functions to achieve growth goals and drive operational excellence.
Preferred Qualifications
- Strategic Vision: Demonstrated ability to work collaboratively across functions to achieve growth goals.
- Analytical Skills: Ability to translate operational concepts into measurable results and design meaningful data analytics efforts. Use consumer behavior analytics to drive ROI.
- Leadership: Strong leadership skills with the ability to lead transformations and inspire team buy-in.
- Revenue Cycle Operations: Broad understanding of revenue cycle operations within a hospital setting.
- Tenacity/Grit: Willingness to delve into details and personally drive results in complex and challenging environments.
- Change Management: Ability to guide counterparts through difficult transitions to new processes, technologies, workflows, or situations.
- Interpersonal Skills: Establish yourself as a peer and trusted partner for customer counterparts.
- Motivation/Drive: Be a self-starter with a desire for continuous learning, taking on new challenges, and creating innovative solutions.
For this US-based position, the base pay range is $186,378.74 - $232,973.43 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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