Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together.
This position helps improve basic organizational processes and systems by reviewing, analyzing, and evaluating business systems and user needs. Performs detailed requirements analysis, documents processes, and performs user acceptance in order to understand the problem, formulate the requirements and deliver the solution. Ability to update workflows, consult with internal customers to analyze, design, develop and maintain the technical application systems to support business needs.
If you are located in Minnesota or Wisconsin, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities
Principle Responsibilities - Analysis and documentation
- Identifies and defines business requirements
- Constructs workflow charts and diagrams
- Validates resource requirements and under direct supervision develops cost estimate models
- Manages primarily routine requirement conflicts and escalates more complex requirement conflicts to senior level staff
Principle Responsibilities - Customer management and support
- Prepares technical reports by collecting, analyzing, and summarizing information and trends
- Implements, tests, and deploys solutions to business problems
- Supports business transition and helps to establish change
Principle Responsibilities - Project management
- Participates on project teams, develops project plans, and monitors project performance
- Prioritizes initiatives based on business needs and requirements
- Other duties as assigned
Key Position Details
- Remote with occasional onsite support needed
- Must be a resident of MN or WI to work remotely
- Full time, benefit eligible position
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- 1+ years of experience with data analysis and process improvement
- 1+ years of specific experience with documenting processes and practices
- 1+ years of experience with Epic
- Proven experience with patient access
- Proficiency using MS Excel (advanced formulas, XLOOKUP, pivot tables)
- Proven experience with patient access (this could include experience with prior authorization, referrals processing, scheduling, registration, insurance verification, benefit collections and Good Faith Estimates, etc)
Preferred Qualifications
- 2 + years of experience in an associate business analyst role or related field
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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