Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together.
This position plays a pivotal role in supporting the payer businesses by acting as a crucial link between internal support channels, the account team, and clients. It involves leveraging data-driven insights to solve diverse issues for payer and government clients, independently investigating complex problems, and assisting in managing client-related tasks and prioritizing them.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities
- Position in this function design, develop, and implement customized technical material for various publications (which may require the research and translation of technical information), including but not limited to tutorials, manuals, and/or web-based documents for non-technical and technical users
- May produce content for embedded user assistance technology
- Conducts interviews with various users and technical staff to gather data for documentation
- Produces products that meet the needs of consumers, satisfy technical requirements, and conform to the company documentation standards
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- 3+ years of experience writing manuals, tutorials, web-based documents, or user assistance technology, creating clear, concise, and accurate technical content for both technical and non-technical audiences
- 3+ years of experience designing, developing, and customizing technical material tailored to various audiences, adapting content for multiple formats (e.g., tutorials, manuals, embedded assistance)
- 2+ years of experience conducting interviews with technical staff, users, and other stakeholders to gather necessary data, researching technical concepts and translate complex information into user-friendly documentation
- 2+ years of experience maintaining documentation that meets company standards and technical requirements, with knowledge of industry-standard documentation tools and processes
- 2+ years of experience effectively communicating complex technical ideas in simple terms
- 2+ years of experience working with documentation tools (e.g., MS Word, Adobe FrameMaker, or web-based content management systems), with familiarity with embedding user assistance technologies and content management systems (CMS)
- 2+ years of experience assessing user needs and ensuring the accuracy of content, with an ability to understand technical issues and provide solutions through documentation
Preferred Qualification
- Familiarity with project management tools e.e, JIRA
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
