The Digital Solutions (DiSC) Support is the product expert and primary liaison between the Company, internal and exter-nal customers for digital services and products of the LUS - Crawler Cranes and Deep Foundation Machines Division in the USA; as well as serving as the US liaison with the factory (LWN). Products include any digital products supplied by Liebherr such as MyLiebherr, MyJobsite and CranePlanner 2.The Product Support knows the advantages and bene-fits of Liebherr Digital Solutions and is responsible for internal and external support, training and increasing Liebherr's market share in the product segment.
Responsibilities
- Central point of contact for DiSC-Products for internal and external customers.
- Handling internal and external technical requests for the digital solutions of our machines and customers.
- Proactive advice and support for our customers in digital solutions.
- Active on the sales of digital products and services.
- Develops presentations either independently or in conjunction with available resources to present to exter-nal and internal stakeholders.
- Carrying out customer consultations and internal support for our digital solutions.
- Relays information from customer visits to the appropriate department managers as required. Works as a team with all departments to ensure strong, positive solutions to customer issues are developed and im-plemented, resulting in maximum customer satisfaction.
- Continuous maintenance of new devices or functions.
- Administration of customer accounts incl. interfaces.
- Consulting of customers for the optimization of processes.
- Develops training programs to maximize product knowledge of company (internal and external) staff to achieve increased market share across the product range.
- Conducting trainings for the platform to internal and external customers.
- Representation in overarching coordination (customers, service, sales, training).
Competencies
- Education and Experience: Associates degree in related field with 3 - 5 years of experience or a combination of education and experience equivalent to 5 or more years.
- Demonstrated sales and/or customer service experience.
- Knowledge of crawler crane and foundation products and business appreciated.
- Demonstrated initiative to visualize, organize, complete support and training in individual and group set-tings.
- Demonstrated ability to function within a collaborative team environment.
- Ability to interface with all levels of staff.
- Demonstrated ability to handle confidential information.
- Proficiency in MS Office to include Word, Excel and PowerPoint.
- Travel domestically and internationally up to 50% of the time.
- Ability to obtain and maintain a valid driver license and passport.
- Ability to work overtime as well as on weekends or on call duty.
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Referral Bonus: Tier IV
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Nicole Alden.
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
The company
In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.
Location
Liebherr USA Co.
7075 Bennington Street
77028 Houston, TX
United States (US)
Contact
Nicole Alden
nicole.alden@liebherr.com
