Coordinates referrals with the Liaison, or MD office and Home health as well as internally with the Insurance verifier and pharmacist to achieve a positive outcome.
Case manages the existing patients with troubleshooting pumps and all related infusion problems.
Responsibilities
- Assess patient's appropriateness for admission in accordance with company policies and SOP’s for admission criteria. Identify issues and concerns that the patient, referral source or Pharmacist may have which could affect the planned date of admission.
- Coordinate patient admissions by prioritizing to assure that the intake process is completed timely. Act as a liaison between the patient, referral source, home health agency, appropriate internal departments.
- Provide ongoing case management support to all patients, physicians and nurses including but not limited to troubleshooting pump problems, evaluating supply concerns and needs, transitioning patients to another agency or infusion company, and providing education as needed.
- Answer routine questions regarding company policies, operations and procedures.
- Focus on customer service and continually strives to perform the duties of the job in a manner that will result in optimal patient satisfaction as well as internal and external relationships. Utilize appropriate communication lines in relaying problems, concerns, questions and ideas. Handle client complaints in a fair and empathetic manner.
- Demonstrate support and willingness to help sales representatives as needed.
- Take initiative to present ideas/suggestions to management.
- Carry out all job responsibilities according to the company’s core values and provide quality, comprehensive services to all customers through a team approach.
- Mentoring new staff and supporting them through orientation.
- Performs other duties as assigned.
Skills & Abilities
- Excellent written and verbal communication
- Strong organizational and prioritization skills
- Ability to assume a flexible work schedule
- Home infusion/home health care experience
Requirements
- Completion of accredited school of professional nursing is required
- Bachelor of Science in Nursing (BSN) is preferred
- Registered Nurse (RN) licensure is
