Technical Implementation Analyst

McKesson • Full-time • Columbus, OH, US • $73,700 - $122,900 / year • 1w ago

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Technical Implementation Analyst is responsible for delivering technical solutions utilizing programming skills. The Technical Implementation Analyst will focus on assigned products for customer (both internal and external) implementations and change requests. This role will consult with stakeholders on delivery of solutions and will provide support to internal team members by bringing forward best practices to ensure that solution delivery is line with our strategic and quality goals.

The role will function as a liaison for assigned product offerings that Implementation supports and may be called upon to coordinate technical aspects of affiliated product releases with other internal teams.

The individual in this role will interface with internal team members on technical requirements, including configuration of platforms, supporting API integrations, website design, and oversight of support tickets.

This position supports customer requested projects.

Key Responsibilities:

Software/Hardware Configuration & Implementation

Configure, implement, and support software/hardware with minimal supervision, including testing, troubleshooting, automation, demos, documentation, design, project management, and training.
Use detailed knowledge of specific areas to configure and implement current state functionality.

Collaboration & Coordination

Collaborate with cross-functional teams to find optimal solutions for client needs.
Coordinate testing (e.g., UAT, integration, stress, quality) for specific products/solutions, ensuring documentation and approvals.
Identify and implement opportunities for internal process and productivity improvements with peers and cross-functional teams.
Participate in cross-training to support multiple products.
Assist in new team member onboarding and cross-training.
Review customer requests with the product team for ongoing product improvement.

Documentation

Maintain and create documentation of requirements, configurations, and implementation processes.
Ensure quality assurance, data governance, and standard procedures.

Customer Support

Resolve diverse customer implementation/configuration issues, including go-live/post go-live support.
Provide status updates, inform stakeholders of progress, identify risks, and assist in resolving escalations.

Project Management

Adhere to project plans, schedules, and contractual obligations for quality and timely delivery.
Follow established release management guidelines and internal processes for operational efficiency.

Data Analysis

Perform SQL querying and data investigation/analysis.

Minimum Qualifications:

Degree or equivalent and typically requires 4+ years of relevant experience

Critical Skills:

4+ years' experience designing, building, and implementing business solutions using information technology
Experience in business analysis, data analysis, requirements definition and deployment of business requirements to information systems
3+ years' experience with JIRA/Confluence
3+ years' experience with GITHUB and Toad DataPoint and/or Toad
3+ years' experience with SQL querying

Business Experience:

4+ years strategic partner collaboration experience
3+ years evaluating business needs and creating solutions
Collaborative, customer focused skills, with proven ability to proactively create value-based solutions
Experience managing key relationships and strategic partnerships

Specialized Knowledge/Skills:

Effective communication skills: ability to connect to people at all levels and translate technical information
Enthusiastic, self-starter with confident, high-energy approach to business challenges
Able to problem solve & negotiate
Technical knowledge of products including the platforms and rules engines used to operate our solutions
Project management knowledge and tool management a plus

Education/Training:

Degree or equivalent healthcare experience

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$73,700 - $122,900

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!