Overview
As a Support Analyst I, you will provide first-level business application, computer software and hardware support across CarePoint business operations. You will also work across business units and pharmacies to troubleshoot and resolve technical and software issues for users. You will assist in the development, mentorship, and motivation of other analysts focused on improving the support structure. Prior help desk support, pharmacy experience and/or application software support desirable.
Position Location
This is a remote-based position within the Continental US.
Ideal Candidate Profile
- Earned or working toward Bachelor’s Degree in Management Information Systems, Computer Science or related field or equivalent technical/vocational certification or equivalent experience is preferred
- Prior help desk support
- Retail pharmacy operations desirable
- Knowledge of pharmacy systems
- Knowledge of SQL Server and properties.
- Detail oriented with strong attention to follow through.
- Knowledge of a wide range of computer systems, applications, hardware, and communications
- Ability to simultaneously coordinate and complete multiple projects
- Knowledge of computer-troubleshooting techniques
- Sound communication and presentation skills; ability to organize and manage multiple tasks.
- Ability to install and configure computer systems, hardware, and peripherals
- Knowledge of customer service standards and procedures
- Demonstrated ability to be self-motivated with a positive attitude
Our Company
Founded in 1926, Maxor is a leading, independent pharmacy solutions platform that improves prescription drug affordability and outcomes. Over time, Maxor has built a unique and complementary suite of services and technology offerings that deliver clinical, financial and strategic value to patients, payors and providers across the pharmacy supply chain.
Why Maxor?
Pharmacies are essential to healthcare, with nearly 90% of the US population living within 5 miles of one and seeing their pharmacist an average of 12 times a year. Providing a positive patient experience is crucial to ensuring patients adhere to their therapies.
At Maxor, we recognize that our employees are our most valuable assets. We actively seek and retain talented professionals who are mission-driven to improve healthcare outcomes for patients. Our employees are essential to their own well-being, finding fulfillment in meaningful work, competitive compensation, diverse and inclusive teams, and limitless career possibilities. With a workforce of 1,300+ and almost a century of pharmacy experience, we offer the stability of a Fortune 500 company and the energy and innovation of a startup. Our expertise and technology support the entire pharmacy ecosystem, but our impact goes beyond pharmacy services. We enable pharmacy care.
Responsibilities
- Investigate, analyze, and resolve software and communications problems with computer systems.
- Provide software and hardware technical assistance and support as needed.
- Troubleshoot and resolve software, peripheral, and communications failures and conflicts.
- Install, integrate, and configure new software/upgrades for users.
- Review, prioritize, and process tickets, document the progress of projects.
- Maintain a high-level quality of customer service standards in dealing with and responding to questions.
- Follow Procedures for escalation process and ticket follow up times.
- Resolve Tickets to meet set Service Level Agreements
- Perform other job-related duties as assigned.
Qualifications
Education:
- High School graduation or equivalent is required. Bachelor’s Degree in Management Information Systems, Computer Science or related field or equivalent technical/vocational certification or equivalent experience is preferred. Pharmacy Technician certification or state registration and software and hardware certifications a plus
Experience:
- Prior Pharmacy Tech experience; background in and exposure to PC maintenance/repair, application software support; retail pharmacy operations desirable
Knowledge, Skills and Abilities:
Knowledge of Microsoft Office software products
Knowledge of retail pharmacy systems
Knowledge of SQL Server and properties
Detail oriented with strong attention to follow through
Ability to interface with all levels of staff
Knowledge of a wide range of computer systems, applications, hardware, and communications
Ability to simultaneously coordinate and complete multiple projects
Knowledge of computer-troubleshooting techniques
Sound communication and presentation skills; ability to organize and manage multiple tasks.
Ability to install and configure computer systems, hardware, and peripherals
Knowledge of customer service standards and procedures
Demonstrated ability to be self-motivated with a positive attitude
WE OFFER
At Maxor, we foster a diverse and progressive culture that promotes a work-from-home model and a "dress-for-your-day" approach to work attire. Our team-oriented environment encourages collaboration and innovation.
We offer highly competitive compensation and comprehensive health benefits including:
- Comprehensive mental health and wellbeing resources
- Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
- Company-paid basic life/AD&D, short-term and long-term disability insurance
- Rx, dental, vision, other voluntary benefits, and FSA
- Employer-matched 401k Plan
- Industry-leading PTO plan
- And more!
Apply today at https://www.maxor.com/careers/
Maxor is an EOE, including disability/vets
