Job Description
Technical Upgrade Manager
Individuals in this role manage and implement the latest software releases for existing customer systems. These upgrades maximize the usefulness of the Omnicell products and solutions by keeping customers current with the latest developments and enhancements included with Omnicell products.
Essential Functions:
In order to work effectively as a Technical Upgrade Manager responsible for upgrades, the position is expected to:
- Be able to manage 30+ upgrade projects from pre-work to go-live as a single point of contact
- Provide Professional Services with go-live dates and timelines of upgrade projects to assist with forecasting for revenue projects; provide weekly updates to ensure forecast remains accurate.
- Communicate with the customer to make sure all understand the upgrade requirements, develop testing and upgrade schedules, provide education, and successfully perform the customer upgrade.
- Be able to communicate and manage any issues relating to the upgrades from the customer and various Omnicell departments during testing or later as part of the upgrade support.
- Keep Omnicell’s C4C database, SAP, and JIRA updated with information about the upgrades and their current status.
- Conduct and manage the in-service training process which includes analysis of training needs, creation of effective presentations including webinars and evaluation of re-training needs.
- Communicate with other Omnicell Field and Headquarters personnel to coordinate the upgrade and resolve any issues relating to the upgrade as they arise during training or the actual upgrade process.
- Develop, maintain, and properly store customer requirements and acceptance records
- Continually update upgrade project document with active and completed accounts
- Evaluate and monitor active upgrade account projects for customer satisfaction.
- Develop and provide technical architecture assessments and upgrade recommendations for customer review.
- Complete weekly reports for customer projects and internal updates.
Required Knowledge and Skills:
- Strong management, presentation, planning and organizational skills
- Excellent interpersonal communication skills, both written and verbal.
- Strong negotiation, problem solving and troubleshooting skills
- Wide product-based knowledge, strong base in OmniCenter, cabinet upgrades, interfacing and databases
- Excellent time management skills
- Ability to handle multiple projects simultaneously
- Ability to set up and conduct training via webinar with a high level of learning effectiveness and satisfaction by participants
- Detail-oriented, independent and able to adjust to changing priorities
- Able to quickly learn new software and functionality of new products
- Ability to work collaboratively and enjoy working in a fast-paced technical environment
- Strong knowledge of Microsoft Office applications including Microsoft Project, Word, PowerPoint, and Excel
Basic Qualifications
- Minimum 3 years of experience in complex project management within a Health Care or I/T environment
- Minimum 2 years of experience with enterprise software systems
- High School Diploma or GED
Preferred Knowledge And Skills
- Experience with Healthcare Interface Standards such as HL7 (Health Level 7) and HIPAA (Health Insurance Portability and Accountability Act)
- Knowledge of computer networking and relational database systems.
- Flexible work schedule to communicate with U.S. and international based customers on a regular basis (on various time zones) in addition to off peak implementation schedules.
- Hospital Materials and pharmacy management
- Hospital administration, nursing and/or information systems experience
- Understanding of inter-system communication methods (e.g. HTTP, TCP/IP, FTP, RS-232, and network drive mapping using various protocols)
- Knowledge of Windows server (2012/2016/2019) applications and tools
Work Conditions:
Home Office Environment
Business hours may need to be adjusted to accommodate the customer
10% travel
About Us
Since 1992, Omnicell has been committed to
transforming pharmacy care through
outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”
Our comprehensive portfolio of
robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide
to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
- As Passionate Transformers, we find a better way to innovate relentlessly.
- Being Mission Driven, we consistently deliver on our promises.
- Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
- Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
- In Doing the Right Thing, we lead by example in ALL we do.
We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About The Team
Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
