Overview
The Manager, Program Management is responsible for managing key aspects of the client relationship to effectively implement current messaging solutions to grow the business for various ConnectiveRx accounts. Acts as a point of contact for clients on day-to-day requests that require a high level of understanding of the internal ConnectiveRx end-to-end processes and solutions. Responsible for key deliverables for new “opportunities” that include significant input into the Request for Proposals (RFPs) and Contracting / Statements of Work (SOWs). Develops client presentations/ communications and participates in client presentations.
Responsibilities
- Manages highly responsive day-to-day direct client contact by responding to client requests or initiating contacts that result in excellent execution and delivery of the ConnectiveRx solutions.
- Develops effective client-facing communications that include marketing and sales representations and account status updates.
- Completes Requests for Proposals and Statements of Work with guidance from the Business Development executive. Gathers information for various internal resources, ensuring completion and review by the appropriate approvers/decision-makers. Provides input into the annual renewal process.
- Coordinate program setup with various internal teams and clients. They will also monitor and report on program performance.
- Develop and share account activity/status updates, reporting, and invoicing. This requires knowledge of and gathering extensive information from various internal ConnectiveRx resources.
- Develops and runs reports on financials or performance to respond to client and internal needs across ConnectiveRx at an enterprise level. Analyze the output and its meaning and summarize and recommend actionable steps for the client or ConnectiveRx based on the analysis.
- Contributes to implementing the account management strategy and makes recommendations for sales planning/revenue growth and process or service improvements based on the nature and knowledge of the client relationship, the competitive environment, and analytic data outcomes.
- Other duties/projects as assigned.
Qualifications
- Bachelor’s Degree or equivalent experience.
- 5+ years in account management with client relationship management responsibility or related sales experience in the life sciences or healthcare service provider industry.
- Strong knowledge of and ability to complete Request for Proposals (RFP).
- Strong knowledge of contracting processes and ability to route Statement of Work (SOW), Purchase Orders (POs), Insertion Orders (IOs), etc.
- Broad knowledge of target marketing, preferably in the healthcare-related fields of affordability products, services, and client brand strategy.
- Working knowledge of the Med Legal Review (MLR) process.
- Excellent verbal and written communication skills.
- Intermediate to expert proficiency in Microsoft Office applications, specifically Excel, PowerPoint, Outlook, and Teams.
- Excellent organizational and time management skills
- Proactive, results-driven, and self-motivated.
- Able to effectively prioritize deliverables across time zones and multiple geographies and manage time, ensuring the critical items are resolved.
Travel
Must be willing to travel occasionally for team events or client meetings.
