Overview
The Manager, Product Management eServices will help focus the development of ConnectiveRx eServices Product vision and strategy in collaboration with key company stakeholders such as the Chief Product Officer, CEO, CTO, VP Product management, Technology, Product Marketing, Sales Leadership, and others as necessary. The incumbent will analyze eServices transactions, connectivity and outcomes as they join a high performing team that is responsible to work directly with development teams, Business Development, Operations, and other product management leaders to ensure we develop the best-in-class eServices functionality with Pharmacy and Medical electronic Benefit Verifications. The incumbent will be able to represent the product vision to internal stakeholders, and clients. The eServices Product Manager will report to the VP, eServices.
Responsibilities
- Creates/owns/assists eServices analytics architecture, roadmap and long-term data analytics strategy and provides requirements to execute on the strategy to the Development team.
- Assists a cross functional development team responsible for developing enterprise-wide eServices reporting and analytics platform, and end user dashboard portal(s) including proactively measuring outcomes and impact of eServices.
- Assists with go to market strategy and launch plans at the product level through coordination with stakeholders and is accountable for coordinated execution across product, sales, marketing, and other customer facing teams. Evangelizes product for sales, customers, and media. Interacts with customers frequently and understands their use cases and business in great depth. Leads activities to test parts of the product vision and strategy with customers, modifying the strategy as needed.
- Ensures ROI for go to market strategy, including revenue goals. Establishes aggressive KPIs for the team to measure success for each product. Tracks and analyzes product expenses, cost to revenue and profitability.
- Develops positioning, themes, messaging and pricing strategy across eServices products to minimize potential conflict. Anticipates market changes; adapts and adjusts product strategy as needed. Balances organizational needs with customer needs and creates a strategic plan for the organization.
- Drives formulation of overall research/testing strategy and ensures product decisions are based on data, market trends and market standards. Assists team to make decisions where quantitative
- Drives creation of complex business cases for investment. Makes reasonable revenue projections with stated assumptions in collaboration with Sales, Operations and Finance.
Qualifications
- Knowledge of Healthcare and, Life Sciences with specific knowledge in electronic benefit verifications and experience with 270/271 a plus.
- Knowledge of existing data sources as well as their strengths and limitations that exist in the healthcare industry.
- Experience with data and architecture
- Innovative forward thinker with a demonstrated competency in analytics and KPI creation and monitoring, as well as strong abilities in relationship management.
- Proven history of following through on commitments to ensure they are successfully completed, and goals are achieved.
- Understands competitive products and strategy, and how they influence customer decisions.
- Is knowledgeable about emerging technologies and those of our competitors.
- Bachelor’s degree (Computer Science, Business Administration, Finance, etc.)
- Minimum 5 years’ experience in a combination of product management, analytics, strategy, marketing, and sales.
- Ability to work well with business teams and get along with a wide variety of people; enjoys interfacing with internal and external clients.
- Adaptability and ability to work on a wide range of matters that arise on a day-to-day basis.
Travel or Physical Requirements (if applicable):
- The eServices Product Manager is expected to be available for client meetings (internal and external) as well as having a presence in the industry by attending meetings and conferences, as appropriate. The majority of the work is done in our Whippany NJ and Pittsburgh PA campuses.
Compliance Requirements:
- Adhere to all Company Policies, Procedures, and other training consistent with ConnectiveRx's Information Security and Compliance Programs, including but not limited to the following compliances and regulations: SOC1, SOC2, PCI, HIPAA.
- Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state, and national federal laws.
