ASPN provides specialty pharmacy services on behalf of our payer and manufacturer clients. We work to help specialty prescriber’s offices and patients access care in a simple and efficient manner.
As an Inside Sales Representative covering the west coast time zone, you'll play a crucial role in introducing ASPN Pharmacies services to prescribers. Through a combination of account management and direct telephone outreach, you'll manage a designated territory, working closely with prescribers in the practice setting. You help these practices understand the scope of services available through ASPN and introduce them to our technology solutions. This is an in-office position requires minimal travel.
Job Scope And Major Responsibilities
- Identify prescriber opportunities for specialty products in specific disease categories and execute outreach strategy to inform and onboard practices.
- Collaborate with outside sales representatives to achieve sales goals.
- Meet designated call expectations for assigned prescribers, focusing on key targets, influencers, and pipeline leads.
- Cultivate and develop key business relationships within the targeted regional territory, particularly within specialty practices and hospital settings.
- Collaborate with field sales representatives to address sales escalations and ensure optimal prescriber and patient experiences.
- Support the delivery of key messages and product presentations within initiatives aimed at meeting performance requirements.
- Handle customer complaints with discretion and professionalism, forwarding them to appropriate administrative staff as needed.
- Manage prescriber communication preferences, nurturing and enhancing relationships to improve loyalty and retention.
- Utilize the ASPN Prescriber Portal to expedite the processing of account prescriptions throughout the workflow process.
- Assist with prior authorizations by following up on outstanding issues and facilitating coordination and communication.
- Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”).
Performance Criteria
- Preferred: 2 years of retail or specialty pharmacy technician experience, familiarity with pharmacy terminology, billing, drug names, and IV dosage calculations.
- Preferred: 2 years of inside or outside sales experience in pharmacy or related health services industry.
- Desired: Experience in specialty product sales, though not required.
- Exceptional probing and consultative communication skills.
- Understanding of drug reimbursement, Managed Care Medical Specialty, and PBM drug benefits.
- Self-motivated, results-driven, and capable of working independently.
- Proficient in data entry, computer skills, and CRM software.
- Ability to collaborate effectively within a diverse team and promote organizational goals.
- Strong problem-solving abilities and commitment to maintaining patient confidentiality in accordance with HIPAA regulations.
Asembia is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws .
