Mercy Medical Center
Pharmacy Technician (Liaison)
Baltimore, MD
CPS Solutions is seeking a highly motivated customer service-oriented Pharmacy Technician (Liaison) professional who wants to elevate their career to the next level in the specialty pharmacy arena.Join a growing team at our Mercy Medical Center location in Baltimore, MD.This role will provide outstanding customer service, work alongside clinical pharmacists, interact with physicians and healthcare professionals, contact insurance companies and help find payment assistance programs for our patients.
Pay range: $21 to $24 per hour plus bonus - dependent on experience
Responsibilities
Greeting patients upon arrival to the clinic
Explaining the benefits of our specialty pharmacy and successfully enrolling patients into the program
Performing all insurance benefit investigations, prior authorization, claim rejects, overrides, etc.
Working with patients to find financial aid (grants, manufacture programs, discount cards, etc.) to ensure they have access to the medications they need
Data/order entry and verification of patient information
Providing direct support to enrolled patients to ensure that they are supported throughout their therapy regimen and achieve their intended outcome.This includes:
Conducting outbound phone calls for patient support, adherence checks and refill reminders
Appropriately triaging any clinical questions to the appropriate clinician (pharmacist, nurse or provider)
Participating in conference and workshops to help promote CPS
Qualifications
High school diploma or equivalent
Experience as a pharmacy liaison/technician highly preferred
Registered, or the ability to become registered, as a pharmacy technician in the State of Maryland
Experience interacting with physicians, nurses and other healthcare professionals (preferably in a medical clinic)
Knowledge of benefit investigations, prior authorization support and patient financial assistance work a plus
Strong people skills and the ability to work with teams across various business units
Proficiency in Microsoft Office products, EMR systems (EPIC, Cerner or Meditech) and dispensing systems (QS1, RX30 or Computer Rx) highly preferred
Provide a high level of customer service, while always upholding CPS standards
And bonus points if you have
Experience in a health systems specialty pharmacy as an in-clinic technician
Experience working with various disease states
Here’s what we’d like to offer you
Competitive compensation including a bonus opportunity
Full range of benefits, medical, dental, vision, 401K with company match, long and short-term disability, life insurance, PTO, paid sick time, paid holidays and more!
Hospital Requirements (may be required)
(PPD) TB Skin Test – proof of negative TB skin test within the last 12 months
(MMR) Measles, Mumps and Rubella or a blood titer proving immunity
Varicella – (2) documented doses or a blood titer proving immunity
Hep B3 Series
(Flu) Influenza – required for hire between October 1st and April 30th
COVID vaccine
Benefits:All employees enjoy a competitive salary, eligibility to participate in the 401K savings plan with a match.Full-time employees are also eligible for a comprehensive benefits package including medical, dental and vision insurance, time-off plan, company paid short and long-term disability, basic and supplemental life insurance, medical flex and dependent care accounts and more.
CPS Solutions, LLC Requirements:All employment offers are contingent upon successfully passing a pre-employment (post-offer) background check, drug test and signed onboarding documents.Additionally, you may be required to provide medical records or have additional medical examinations/background checks that are a specific requirement of the location or position in which you are hired.This applied to internal transfers and status changes for internal CPS Solutions, LLC team members.CPS Solutions, LLC is also committed to a safe and drug free workplace.
About CPS Solutions, LLC:Founded nearly 50 years ago and employing over 2,500 clinical, regulatory and operational pharmacy professionals, CPS Solutions, LLC, is one of the nation’s largest providers of pharmacy services to more than 800 hospitals and healthcare facilities nationwide.CPS Solutions, LLC helps clients tackle a variety of complex issues, such as operational efficiency, rising drug cots, regulatory and compliance, 340B and specialty pharmacy strategy.CPS Solutions, LLC helps healthcare leaders drive best in class pharmacy operations through skill, expertise and proprietary technologies.For more information visit:https://www.cps.com.
We are an Equal Opportunity Employer and do not discriminate against any qualified employee or applicant for employment because of race, color, sex, age national origin, ancestry, religious creed, sexual orientation, gender identity and/or expression, status as a veteran, mental or physical disability or any other federal, state or local protected class.
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