Job Description
The CX/UX Designer is responsible for creating market-leading experiences for Wolters Kluwer Tax & Accounting software applications. Working closely with UX team members, Product Management and high performing agile teams, the CX/UX Designer translates complex customer and business requirements into simple, balanced solutions within the constraints of a complex technical framework. The candidate will drive Lean UX principles within the teams, producing products that empower and delight our customers. The candidate will be a driven self-starter and thrive in a fast paced, fast thinking environment.
Hybrid: Eight days a month we come together in our office to experience the value of connecting with colleagues. You will report to the Lead CX/UX Designer and work under the leadership of the Manager, CX/UX Design. This role is a part of Wolters Kluwer DXG U.S., Inc. | Business Unit - DXG TAA US Professional Market.
Required Job Qualifications (minimum):
- Domestic Travel up to 5% of work time to customers, vendors and other work groups.
- Education A formal education in UX Design, Product Design, Industrial Design, HCI, Information Architecture, or comparable professional experience preferred.
Experience, Knowledge And Tools
- 2+ years of experience as a User Interface Designer, UX Designer, or similar role
- Strong visual design sense, familiarity with branding standards, across portfolio suite of software products
- Demonstrated experience and knowledge of design paradigms, examples, and best practices with web software applications
- Knowledge of Lean UX/Agile Methodologies
- Knowledge of user research methods: contextual inquiry, persona development, and usability testing
- Able to listen well to user needs, ask the right questions
- Experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs
- A portfolio that demonstrates problem solving, innovation, and design across multiple platforms
- Fluency in best practices for Web-based information architecture and design as well as strong knowledge of usability principles and techniques
- Working knowledge of Software as a Service (SaaS) a plus
Technical Skills
- Figma, Miro, Sketch, InVision, Miro, Abstract or similar design tools
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Knowledge of HTML, CSS, SASS, LESS, Angular, Bootstrap
Essential Duties And Responsibilities
- Work closely with UX team members, Product Management and Subject Matter Experts to ensure proper translation of business requirements that represent the customer point of view
- Participate in various customer research efforts to define the customer-driven user experience
- Produce necessary UX artifacts (journey maps, storyboards, wireframes, prototypes, UI specification deliverables, user testing, etc.) for hand-off to product teams
- Contribute and adhere to the development of the Design System
- Gain quick, continuous user feedback to help guide the design process
- Support User Acceptance Testing (UAT): issue identification and resolution
- Manage individual workload and deliver to agreed-upon project milestones
- Foster a creative, positive, efficient and collaborative team working environment
- Identify/mitigate risks to delivering solutions on time
- Communicate effectively with both technical and non-technical individuals at all levels
- Stay current, and even ahead of, design trends and industry standards
Additional Information:
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including:
Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.
- Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84.
- Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023
- CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.
- WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023.
Diversity Matters
Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.
