About Us
Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.
How This Role Impacts Live Oak And Its People
Responsible for ordering and reviewing loan due diligence documents while protecting the Bank’s interest from the time of approval through funding. Once approved by credit, the Associate Loan Closing Specialist is responsible for quarterbacking the loan closing process by working closely with loan officers, underwriters, borrowers, attorneys, and the loan closing management team to ensure a smooth, error-free loan closing. Works closely with the Closing Team Manager to guarantee quality customer service and timely closings for customers and the Bank. Effectively manages a closing pipeline while always treating each customer as the only customer.
What You’ll Do At Live Oak
- Shows proficiency in closing for multiple verticals.
- Is responsible for the creation, distribution, and maintenance of the loan closing checklist.
- Collaborates with the borrower, attorneys, and any other third parties associated with the loan to ensure necessary documents and any other items are produced on time for the set closing date.
- Leads the closing kick-off call and is the point person for telephone inquiries from borrowers and Bank personnel regarding loans in process
- Is the main point of contact with the borrower, answering questions to ensure the borrower has a clear understanding of the loan closing process, with attention to customer service and closing details.
- During the closing process, resolves or escalates potential problems to the Loan Team, Closing Team Manager, and/or Bank Attorney.
- Works to maintain clean loan files as independently as possible through research and problem solving, reaching out for assistance to Loan Closing Specialist I’s, II’s, and Closing Team Managers as needed.
- Has responsibility for assembling the credit file for accuracy and completeness prior to loans closing.
- Submits files for review in a timely manner and works with the assigned Closing Team Manager to have a minimal amount of items cited (5 or less).
- Ensures the loan closing date is met or, based upon specific judgment, reschedules, and negotiates extensions of contracts if documents necessary for closing are not available or complete.
- Orders and reviews necessary documentation including attorney-prepared closing and construction loan closing documents. Makes independent decisions concerning the validation of the documentation to ensure underwriting and closing transpires according to Bank and regulatory requirements.
- Applies expertise and independent judgment to validate the loan structure with the lending team and works closely with the underwriter to ensure modifications are addressed properly.
- Coordinates with Quality Assurance, borrowers, and attorneys to clear loan exceptions.
How You’ll Do It
- Has responsibility for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering or other unlawful activities.
- Has responsibility for following SBA Standard Operating Procedure (SOP), USDA Operating Procedures & Live Oak Bank requirements.
- Functions as a team member and realizes all members of the team are vital to its success.
- Performs other duties as required.
Required And Preferred Experience
- Two to five years of work experience with SBA and/or USDA preferred
- Two to five years of legal or lending experience is preferred
- Proficient with Microsoft Office (Word, Excel, and PowerPoint).
- Strong organizational skills with the ability to prioritize workload.
- Professional and confidential disposition; exercise considerable judgment and discretion in handling
- confidential information.
- Excellent communication skills.
- Detail-oriented with a high degree of accuracy
- High school diploma or GED required; College degree in business or finance preferred
To Thrive at Live Oak
- Gravitate to Growth – Shows adaptability and support for changes to improve organizational effectiveness.
- Communicate and Collaborate – Communicates clearly and thoughtfully, demonstrating empathy in teamwork.
- Eye of the Tiger – Gets positive results by taking personal responsibility for actions and team outcomes.
- Know Your Business – Curates and maintains a depth of knowledge and skill to perform one’s job effectively.
- Customer at the Center – Provides customers with a personalized experience to achieve exceptional outcomes.
For a detailed overview of our employee benefits please visit:
https://www.liveoakbank.com/corporate-social-responsibility/live-oak-bank-employees/
Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at careers@liveoak.bank
EEO is the Law
Commitment to Diversity
Live Oak Bank is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and the way we do business at Live Oak Bank and is an important principle of sound business management.
The base pay range for this position is $55,000.00 - $90,000.00 per year. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate’s salary is determined by several factors including travel, relevant work experience or skills and expertise.
Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.
