The General Manager Operations is responsible for the overall administration and efficient operation of Liebherr USA MCC, Parts Business, Purchasing, Inventory Control and Continuous Improvement. The Manager provides a superior level of customer service and exceeds all departmental goals. The individual promotes the Liebherr culture through coaching, guidance, and staff motivation to help achieve individual and departmental goals and provides leadership, training, and supervision in alignment with divisional targets. Detailed focus on the procurement and distribution of various production and spare parts, components and other products or other related services as required.
Responsibilities
Essential Job Duties:
- Conduct annual budget setting and strategic planning for Operations.
- Sets up and maintains an efficient Parts Business.
- Sets up and maintains an efficient Remanufacturing Department.
- Ensures personnel are well trained and available when needed.
- Directs Inventory Planners and reviews all stock orders to ensure a fast-moving balanced inventory of Parts & Components.
- Supervises and maintains an accurate up-to-date inventory management and control system.
- Become familiar and efficient with all phases of the computer system required for management.
- Reviews Inventory reports for LUS Mining, dealer companies and customer consignment warehouses.
- Provides superior customer service to both internal and external customers.
- Handles customer complaints reasonably, showing empathy and a positive attitude.
- Develops all expense controls and ensures they are adhered to by all departments.
- Improves process quality to drive optimum cost performance.
- Promotes safety in work processes and associate performance by supporting company and/or facility safety programs, educating associates, and ensuring a generally safe work environment.
Supervisory Duties
- Manages 5(+) employees.
- Responsible for the overall direction, coordination and evaluation of Parts Business, Remanufacturing, Inventory Control and Continuous Improvement team.
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies
- Education and Experience: Bachelor’s degree in a related field (i.e. Business, Engineering, Supply Chain, Material Management) with 5 years of progressive experience in product support and distribution including 2 years materials and/or manufacturing experience; or equivalent combination of education and experience.
- Advanced knowledge of operational management principles, theories and processes.
- Detail orientated, analytical and inquisitive.
- Knowledge of accounting principles and practices and the analysis and reporting of financial data
- Knowledge with customs import/export of parts from/to Europe and US.
- Knowledge of transportation logistics.
- Knowledge of Outlook Contact Management systems; Access Database software; Explorer Internet software; BaaN for Order Processing, Inventory, Manufacturing, and Cost Calculation system, or equivalent ERP system; Lisa II and Inventory Management tools; Project Management software; Excel Spreadsheet software and Word Processing software.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, fractions, ratios to practical situations. Ability to apply concepts of basic algebra and geometry.
- Ability to read, analyze, and interpret common scientific and technical documents and specifications, financial reports, and legal documents.
- Skilled in using logic and reason to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists, within fast-changing environment. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Travel domestically and internationally up to 25% of the time.
- Ability to obtain and maintain a valid driver’s license and passport.
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Referral Bonus: Tier IV
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Melissa Silva.
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
The company
In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.
Location
Liebherr USA Co.
7075 Bennington Street
77028 Houston, TX
United States (US)
Contact
Melissa Silva
melissa.silva@liebherr.com
