Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Position Summary
The Provider Market Territory Leader leads the Optum Insight business for a specific territory of the U.S. within the Market region. The territory leader leads an account management team aligned to the clients within the territory and is charged with developing and executing on strategic and commercial plans to achieve above market growth and profitability in delivering Provider solutions to our customers. The territory leader is accountable for financial and customer outcomes across a geographical region of the Optum Insight Provider business. This leader will have accountability for the profitable growth and deployment of the overall Provider portfolio across the territory working directly with customers and internal and external partners to deliver on customer commitments. Where appropriate, the territory leader will work with team members across Optum Insight, Optum Health, and Optum RX to align on customer plans and priorities.
The Provider Territory Leader is accountable for driving growth and profitability across the territory as it contributes to the regional and market P&Ls. You will engage matrixed teams in support of the regional objectives for revenue, earnings, growth and client satisfaction. This includes engaging with the sales teams, operations, consulting, product, and technology teams, as well as other groups at the Optum level required to deliver upon our aggressive growth and innovation objectives.
Attainment of these business objectives will be achieved through leadership competencies and practices including strategic account planning, executive engagement, operational excellence, being the voice of the market, the ability to scale the business, lead in a matrix environment and drive growth by collaborating across other divisions within UnitedHealth Group. The successful candidate must be passionate about client excellence and delivery and discovering new business opportunities. This leader must be exceptional at working in a fast-paced environment and display stellar executive presence with C-Suite executives.
This role requires an individual who understands how to get things done through influence by leveraging extensive interpersonal and collaboration skills. The Territory Leader will have an in-depth understanding of health systems and the broader provider market, solid critical thinking skills, demonstrated success in driving complex territory and account plan strategies, outstanding cross-group organizational skills and agility, and highly effective communication skills (verbal and written).
Responsibilities
- Managing and growing a provider market client territory to achieve above-market growth and profitability. This will be achieved by creating territory strategies that support Optum Insight provider market revenue and IOI goals across a complex portfolio of clients within the geographic territory.
- Navigating different provider types and buying personas that may include large health systems, ambulatory centers, dental groups and other providers
- Leadership accountability to develop a high-performing organization of client-focused associates
- Driving outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies
- Influencing external customers at the VP & C-Suite level as a trusted executive partner
- Championing market intimacy by aggregating client feedback within the territory to influence organizational accountability to market needs, product requirements, competitive information and other knowledge essential for our business
- Holding teams accountable to developing and executing account growth and remediation plans aligned with short- and long-term organizational strategies
- Understanding the future and current state of the industry to provide strategic input to Product, Operations and service delivery teams based upon customer needs
- Driving accountability in the organization to deliver strategies and tactics that positively impact key drivers, such as price, risk profile, utilization, activation, attrition, and revenue, to ensure growth and market share goals are achieved
- Delivering executive-level communication to key Optum Insight and Optum executives regarding market strategy and business performance
- Exceeding OKRs, MBOs, SLAs and operating targets
- Delivering exceptional customer Net Promotor Score (NPS) results
- Driving exceptional Employee Experience and Manager Effectiveness results
- Building for the future and providing solid leadership; overseeing talent plans and strategies to attract, motivating and retaining a diverse, qualified, and engaged team to fulfill current and future business needs
- Fostering a success-oriented, accountable environment
- Effectively representing Our United Culture and demonstrating UHG values internally and externally
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- 10+ years of progressive leadership roles in the Health Care or Financial industries with a proven record of leading growth programs and delivering measurable results
- 5+ years in managed services, client management or advisory services
- Experience in driving deep trust-based relationships with C-Suite and senior client executives and Board of Directors (external)
- Demonstrated success building and evolving relationships with C-suite and matrixed stakeholders (internal)
- History of leading, influencing and managing teams with successful people and team leadership experience - motivating, mentoring, and developing talent
- Track record of success driving client success across highly complex and matrixed organizations
- Proven ability to analyze complex market opportunities and develop creative solutions to a wide variety of unique market problems
- Demonstrated track record of active collaboration, engagement, oversight and strategy development of key growth opportunities
- Solid strategic planning, analytics, and problem-solving skills
- Excellent oral and written communication skills and ability to build credibility and gain the respect and confidence of clients and internal partners
- Proven leadership skills with Employee Experience and Manager Effectiveness indices
- Willing and able to travel 50% of the time on a sustained basis
Preferred Qualifications
- Advanced degree in related field (e.g. Master’s Business Administration)
- Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets)
- Experience working across United Health Group, Optum and/or UnitedHealthcare lines of businesses
- Direct experience working with product and technology teams
- Proven application of change management methodologies
- Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
Leadership Competencies
- Strategic thinker, capable of providing clear, balanced advice/counsel on a broad range of complex management, product and go to market issues
- Thrives and quickly adapts to change, leading others through change in a dynamic, fast-paced industry and work environment
- Results-oriented style with a high degree of analytical ability and proven critical thinking skills
- Demonstrated ability to influence executive leadership on complex business topics
- Maintain confidentiality and discretion (situational awareness, high emotional intelligence)
- Have a large capacity for work and able to juggle multiple issues/items while maintaining thoughtful consideration with each of those issues/items, delegate work to appropriate staff where necessary
- Effectively builds solid relationships and partnerships within and outside of the company
- Ability to communicate effectively at all levels of the organization
- Ability to foster a cooperative work environment and deal proactively and productively with conflict
- Ability to manage a senior leadership team, recruit and retain top talent, build consensus, and rally team members to achieve results
- Engaged with the broader organization and able to gain insights through relationships with front-line and mid-level personnel
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $180,000 to $280,000 annually. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
