Job Description
Clean Harbors is looking for a
Director of National Logistics to join our safety conscious team! This role will initially be an individual contributor and then transition to leader of customer-focused delivery teams. This position will create an end-to-end process for managing transportation and facility scheduling requests across the Clean Harbors footprint, working closely with cross-functional teams to deliver exceptional service and support to our customers. The primary responsibility will be to foster long-lasting relationships, drive customer satisfaction, and contribute to the revenue growth and success of our company.
Clean Harbors (NYSE: CLH) is North America’s leading provider of environmental and industrial services. The Company serves a diverse customer base, including a majority of Fortune 500 companies. Its customer base spans aw number of industries, including chemical, energy and manufacturing, as well as numerous government agencies. These customers rely on Clean Harbors to deliver a broad range of services such as end-to-end hazardous waste management, emergency spill response, industrial cleaning and maintenance, and recycling services. Through its Safety-Kleen subsidiary, Clean Harbors also is North America’s largest re-refiner and recycler of used oil and a leading provider of parts washers and environmental services to commercial, industrial and automotive customers. Founded in 1980 and based in Massachusetts, Clean Harbors operates in the United States, Canada, Mexico, Puerto Rico and India. For more information, visit www.cleanharbors.com .
Clean Harbors offers all eligible employees a comprehensive benefits package including:
- Competitive annual salary
- Opportunities for growth, development and internal promotion
- Health, Dental and Life Insurance
- 401k, tuition reimbursement, and paid time off
- Company paid certifications, licenses and training
Responsibilities
- Ensuring that Health and Safety is the number one priority by following all safe work practices, policies, and processes while always acting in a safe manner.
- Leverages technology to define, implement, and drive efficiencies to deliver 100% OTIF service.
- Provides operational oversight of the TMS System’s. Acts as key interface with IT on improvements to software.
- Directly oversees multiple centralized groups of customer-facing driver teams to support internalization efforts.
- Drive continuous improvement of best practices and automation.
- Focuses on long-term strategic placement of resources, as well acting as a senior escalation point for all logistics issues- while collaborating with Customer Service, Tech Services and Facilities to resolve.
- Provides Leadership, mentoring, and coaching to front-line as well as supervisory employees to ensure they provide outstanding support to clients and meet performance targets.
- Other duties as assigned.
Qualifications
- Bachelor's degree in business or equivalent business experience (Preferably logistics transportation experience)
- 7-10 years of relevant experience.
- Proven experience in a customer success or account management role, with a history of achieving customer satisfaction and revenue growth.
- Experience as a change agent; leading others through the implementation of new processes and leveraging technology to create gains.
- TMS advanced abilities
- Strong leadership skills; with the ability to motivate and manage teams.
- Excellent communication, interpersonal, and presentation skills
- Deep understanding of logistics and supply chain operations
- Six Sigma certification preferred.
- Support the analysis, planning, design, implementation and evaluation to help achieve organizational goals.
- Strategic thinker with the ability to analyze data and offer data-driven insights.
- Customer-centric mindset with a passion for ensuring customer success.
- Ability to travel 10%-25%.
Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or on the basis of any other federal, state/provincial or local protected class.
Clean Harbors is a Military & Veteran friendly company.
