About Us
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
Position Purpose
Stericycle’s Customer, Contact and Contract data is key to the Service, Billing, and Invoicing success within the Commercial Process Operations Organization. This position supports Stericycle’s Commercial team and Stericycle’s Customers updating and maintaining the cleanliness and accuracy of Customer Data. This activity is critical for accurately servicing, pricing, invoicing and communicating our Customer base. Providing timely resolution to Customer Data Management issues is pivotal in improving revenue and customer satisfaction.
Key Job Activities
- Responsible for customer, contact, and contract adjustments through data entry and maintenance.
- Assists in for validating all customer pricing and fee data as any changes are made to individual customer locations.
- Executes corrections on any inaccuracies discovered in customer, contact & contract data. Updates and maintains equipment records to ensure accurate order generation and invoicing. Must be able to deliver a high volume of work with extreme accuracy.
- Responsible for every data element to be an accurate representation of our Customer base in addition to the services and prices that they have contracted for.
- Able to root cause Customer issues based upon data inaccuracies and provide data oriented solutions to increase customer satisfaction and insure throughput of revenue. By identifying the issue for customers, will be able to determine if a data correction is required.
- Provide input to future systematic solutions regarding the efficiency and maintenance of our Commercial Data.
- Is fluent (and remains current) in all service lines offered in Stericycle’s Secure Information Destruction (SID) and Regulated Waste Compliance Services (RWCS) divisions in both the US and Canada, as well as every iteration of pricing methodology and fees for all Accounts.
- Receives, organizes and executes data projects. This includes pulling and comparing reports from CRM and other systems, interpreting that data on behalf of other partners, identifying and raising technical/system issues and communicating results and progress back to various partners.
Education
Experience (North America & LATAM):
Education & Experience
- One to four years of data analysis/data entry experience
- Salesforce experience required
- Demonstrated experience in data management and CRM systems preferred
- Demonstrates expert level proficiency in Microsoft Office products including Word, Excel.
Experience (EMEAA)
Certifications and/or Licenses:
Benefits
Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.
Our Promise
Stericycle is committed to attracting and retaining a diverse workforce, and to valuing unique perspectives and identities. We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members. It fuels our innovation and strengthens our connection to our customers and the communities we serve. We are proud to be an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.
Disclaimer
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
