AssistR has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to therapy transforms lives and is achieved through the powerful combination of our people and technology. We leverage advanced custom software, data analytics, and a patient-centered approach to transform medication management into a seamless and efficient process.
- VOTED one of Orlando's BEST PLACES TO WORK two years in a row***
- WORK FROM HOME AVAILABLE AFTER 120 DAYS****
Job Details:
The purpose of this position is to work with healthcare providers and Patient Account Management team to ensure all patients complete their therapy journey quickly and efficiently. Customer service for the HCP Account as well as the patient is extremely important in the support of the patient during the therapy journey. This position is responsible for all aspects of the patient journey and will leverage available resources to ensure the quick and timely completion of Benefit Investigations, Prior Authorizations, Triage to Pharmacy and accessing appropriate assistance programs sponsored by the client. The Sr. Patient Access Specialist must adhere to program rules while providing high quality service that is both efficient and effective.
Job Responsibilities:
- Single point of contact for an assigned territory, providing proactive case management follow-through and facilitating all outreach communications
- Single point of contact for patient to facilitating clear communication of next steps, outstanding items, and what to expect
- Proactively manages territory in an organized manner and works to ensure patients in territory are efficiently and effectively triaged to appropriate pharmacy for medication dispense
- Effectively reviews and communicates applicable access and affordability related information, facilitating next steps
- Clearly communicates statuses of all patient support activities while also handling questions and inquiries from prescribers, patients, and field resources
- Collaborates with other program resources to progress patient journey and obtain outcomes for active patients
- Accepts inbound calls for assigned territory or roll over of other territories and provides one call resolution support and handles voicemail responses within defined timeline
- Performs other related duties as assigned by management
Why AssistRx:
- Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary
- Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications
- Flexible Culture: Many associates earn the opportunity to work from home after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives
- Career Growth: We prioritize a "promote from within mentality". We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization
- Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry
- Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus!
Requirements
- Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience
- Experience with account management
- Other skills preferred:
- 3 to 4 years of benefit investigation involving the analysis and interpretation of insurance coverage
- 3 to 4 years of experience interacting with healthcare providers regarding health insurance plan requirements
- Experience with rare disease patient support, either in MD office or with a specialty pharmacy, preferably with end to end support
- Pharmacy background/call center/health insurance or MD office experience
- Previous contact center work experience in a role that provides customer service
- Previous CRM (Salesforce) system experience
- Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboard skills
- Demonstrated strong written and verbal communication skills with providers, patients and insurance companies
- Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics
- Problem solving skills
- Second language - Spanish preferred
Benefits
- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire
