Pharmacy First is looking for a talented professional to develop and maintain a working knowledge of the pharmacy industry space while growing partnerships with key clients.

This individual will lead and execute initiatives and oversee key partner relationships aimed at improving pharmacy relations throughout the pharmacy network as a result of collaboration with Pharmacy Services, Managed Care, Enrollment, Credentialing and Sales functions.

The Pharmacy Services Coordinator responsibilities include:

Serve as primary contact for a defined set of accounts, managing client requests and identifying opportunities for process improvement
Serve as a pharmacy liaison for PSAO and Third Party Payer issues.
Implement and oversee various project management functions and work with appropriate individuals across the organization to ensure completion.
Maintain active role on continuous improvement initiatives; including developing and maintaining workflows and program SOPs.
Develop and maintain a working knowledge of the pharmacy industry and quality measures (HEDIS, Star Ratings).
Prepare weekly reports and/or communications to ensure the Vice President of Operations is fully informed of strategic account plans that will enhance customer relationships and facilitate retention and growth within key customers
Collaborate with Pharmacy Services, Managed Care, Enrollment, Credentialing and Sales functions.
Ability to pinpoint customer pain points and educate on Pharmacy First’s value proposition
Follow defined work plans and leadership direction to meet due dates when addressing pharmacy member concerns or adverse issues.
Remain current on pharmacy industry trends and aware of pharmacy member business needs and concerns.
Document call and work activity in the Helpdesk System and review Daily Interventions to ensure follow-up and resolution.

Competencies:

Knowledge of state and federal laws that may impact the community pharmacy industry from healthcare and retail perspectives.
Knowledge of and experience in the pharmacy and healthcare industry regarding terminology and retail pharmacy operations, including understanding of how and why pharmacy claims process
Demonstrate effective interpersonal communications with coworkers, staff and affiliate pharmacies.
Effective analytical, oral and written communication and organizational skills.
Systems and software proficiency, including MS Office applications and CRM solutions
Proven success in customer services, including problem solving and strategic thinking
Experience with managing projects and tasks in an efficient manner

Basic Qualifications:

5 years proven professional experience in Customer Services Management or a Bachelor’s Degree in a related field and/or a combination of both.
Pharmacy industry experience with PSAO familiarity; community pharmacy experience a plus.
Minimum of two years (within the past five years) practical Retail Pharmacy experience. Certified Pharmacy Tech preferred.
Knowledge of state level legal issues and/or advocacy for Retail Pharmacy.
Knowledge of PBM industries and PBM claims processing systems preferred

Pharmacy First is dedicated to helping the Independent Pharmacy remain competitive and profitable in today’s market. We offer an array of services, including contracting assistance (PSAO), third party payer reconciliation, and adherence services to help meet the most important needs of independent pharmacy owners. Our pharmacies are given the freedom to choose which programs best fits their needs. We pride ourselves in making our pharmacy services available to all independent pharmacies, without specific ties to a wholesaler. Join Pharmacy First today and enjoy the benefits of our pharmacy management team!

Pharmacy First’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Pharmacy First is proud to be a drug-free workplace.

Pharmacy First jobs

Pharmacy Services Coordinator