About Atlas Health:

Atlas Health automates philanthropic aid to improve access, affordability, outcomes, and health equity for vulnerable populations. Through intelligent matching and patient-friendly digital enrollment to 20,000+ philanthropic aid programs, healthcare organizations can improve patient outcomes, advance health equity, reduce the total cost of care and improve the patient experience. Join us on our mission of saving and improving lives by helping patients access and afford healthcare.

We are seeking a compassionate and tenacious Patient Advocate to help our patients navigate the complexities and obstacles of the healthcare system. Responsibilities include informing patients of their financial options, responding to patient and client queries, enrolling qualified patients into financial assistance programs, and coordinating the delivery of free medications and assistance payments.

To be a successful Patient Advocate, you should be highly empathetic, passionate about the well-being of patients, be driven to achieve set goals, and have a desire to learn more about the healthcare field.

Patient Advocate Responsibilities:

Enroll patients in philanthropic aid programs
Effectively manage post-enrollment work such as submitting claims or ordering medications
Reviewing patient enrollments for accuracy and completeness
Escalate and appeal patient assistance denials
Order, receive, and log medication orders
Coordinate medication deliveries to the designated pharmacy timely
Always provide exceptional customer service to both the patient and client
Provide patients with information they need to make informed financial decisions about their healthcare
Identify opportunities to improve Atlas products and services

Patient Advocate Requirements:

Proven experience in a high-performance, high accountability environment
High-school diploma or equivalent
Strong listening and ability to offer emotional support or empathy
Excellent written and verbal communication skills
Ability to multitask and stay well organized
Proficient computer skills using MS Office and EMR Systems (ex. Epic/Cerner/Meditech/Athena/Phreesia etc.) as well as patient portals
Experience working in healthcare patient services (i.e. Office Support/Referral Coordinator/Intake Specialist/Patient Representative)
Pass standard background check and drug screen
Complete medical clearance per health system requirements (includes vaccination mandates)
Remote positions require a distraction free office environment that is HIPAA compliant where Atlas is professionally represented

Internet Service Requirements:

Internet access provided by a cable or fiber provider
DSL, satellite, and wireless broadband is NOT permitted
Minimum upload speed of 2 mbps
Minimum download speed of 5 mbps

Maintaining an uninterrupted internet connection is a requirement of the Work From Home position. You may be asked to upgrade your existing service or switch providers to meet the job requirements.

Modem & Router Requirements:

Our technology department has determined that modem/router combinations (sometimes referred to as a multi-port modem or gateway) often cause connection problems with company issued phones that can prevent connection. You may need to add a router into your network that meets the following guidelines:

Ethernet ports wired for gigabit speed connections
Availability of at least two (2) Ethernet connections to the internet source is required (for your PC and phone)
Your modem or router must either be in the same room as your workspace, or you must have an Ethernet cord long enough to reach your workspace to meet this requirement. Working wirelessly is prohibited

Pay Range: This is a non-exempt position at $20 per hour.

Resume and assessments required to move forward with consideration

Why Join Our Team:

Because you're motivated by a combination of success, working alongside incredible people, and have a passion for helping clients and patients. Atlas helps people access essential medical treatment, and avoid financial ruin from medical debt. You care about being a part of the journey and wish to play a key role in our organization's success.

Benefits:

We offer a comprehensive benefit plan for our U.S. based employees which includes:

Health, dental and vision insurance
401K
Flexible time off
Paid holidays

Employees must be able to perform the essential functions of this position satisfactorily and, if requested, reasonable accommodations will be provided to enable employees with disabilities to perform the essential functions of the position.

Atlas values diversity of all kinds, and we're committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

Atlas Health jobs

Remote Patient Advocate