The job profile for this position is Account Management (Non-IC) Senior Associate, which is a Band 3 Senior Contributor Career Track Role.
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Job Objective:
Responsible for owning the ongoing relationship and 340B program for a group of Verity Solutions Pharmacy accounts. Serve as a subject matter expert of Verity Solution Contract Pharmacy and VHUB program and services in a Hemophilia setting
Duties and Responsibilities:
- Develop ongoing account relationships and serve as the key contact to proactively support their 340B program, compliance obligations, concerns and other pertinent data to develop clear service solutions.
- Establish plans and routines to analyze and understand ongoing program performance to maximize CE savings and Verity Solutions revenue generation with each account.
- Consistently monitor program data mechanics, settings, and metrics to ensure a compliant and optimized program.
- Proactively investigate and seek support with data questions and anomalies; using all resources to evaluate and develop action plans for resolution.
- Consistently apply the client business review standards and expectations for consistent communication with assigned accounts, including frequency of scheduled contact and topics for review.
- Serve as the program training expert on core features and functions of the program, proactively recommending areas and creating plans to advance additional training and development for each customer account.
- Responsible for placing Specialty Drug Orders including Hemophilia product as necessary with monitoring for receipt of product and proper invoicing to Pharmacy
- Use primary client management toolset (Salesforce) to manage and document all client interactions and projects as assigned.
- Respond timely and completely to customer communication, ensuring our service level standards are achieved.
- Utilize all educational and training resources available to maintain knowledge of features and functions of the software. Take personal accountability for recognizing areas of development with supervisor.
- Support Urgent customer data inquiries and lead the effort to resolve as quickly and efficiently as possible in coordination with the Analytics team.
- Cultivate customer relationships and use customer feedback to listen and hear the story, pulling out the actionable insights needed for product or service improvements
- Support and promote the Verity Solutions values through positive interactions with both internal and external stakeholders on a regular basis.
Experience, Skills and Qualifications:
- BA or BS in Business or related field or equivalent work experience.
- 2+ years Working in a Hemophilia setting or in the purchasing of Hemophilia Product
- 3+ years in a customer support, technical support or SaaS account management position.
- Strong written business communication skills, including proven ability to deal with competing goals, ability to lead difficult conversations, and the ability to achieve compromise outcomes.
- Aptitude to analyze data issues and troubleshoot problems with customer data.
- Strong experience and comfort level with MS office products, especially Excel.
- Experience using a CRM toolset, preferably SalesForce.com
- Ability to professionally and calmly communicate in both written and verbal forms with all levels of customer staff and management.
- Ability to be a self-starter, including strong multi-tasking capability, track record of managing multiple client accounts with shifting priorities and details in a fast paced environment.
- Passion for working with customers, proactive problem-solving, and embodying a culture to exceed expectations.
- Experience working in a goal oriented, delivery focused, and dynamic environment.
- Experience in a hospital or pharmacy environment a major plus.
Working Conditions
The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Occasional corporate travel (up to 15%) to remote offices, business meetings, events and customer facilities may be required.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 61,200 - 102,000 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
