Who is ScriptPro?
Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.
As a professional in ScriptPro’s Customer Service department you’ll constantly collaborate with customers and internal employees. No two days are the same, every day brings new challenges and opportunities to solve problems in a fast-paced environment. You will be at the heart of our administrative operations, ensuring everything runs smoothly and efficiently.
Job Summary: The Administrative Support Supply Representative works as a liaison for Customer Care to coordinate and perform administrative functions to support internal and external customers alike. The responsibilities include providing exceptional customer support, maintaining clear communication with management, and supporting various projects as needed. The ideal candidate is a strong communicator, highly organized, takes initiative, and supports a collaborative team.
Reporting Relationship: Executive Assistant and Office Manager
Shift: Generally, Monday through Friday from 8am – 5pm CST. This is a hybrid position; mix of in office and remote. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.
Scope of the Role:
- Answers customer calls pertaining to supply needs
- Completes supply orders for customers
- Works directly with customers on parts management program
- Assist the Mock team with robotic testing as needed
- Communicates with management regarding ongoing projects
- Continually drives for process improvement and greater efficiencies within the administrative support team
- Assists with creation and review of procedure documentation
- Completes mail run for the department on assigned schedule
- Provides support to other teams as needed
- Other duties/projects as assigned
Required Qualifications:
- Bachelor's degree in communication, business, or a related field is preferred
- Proficient with Microsoft Excel and Microsoft Office products
- Experience with Siebel, Oracle, and Concur
- Organized and detail-oriented
- Strong written and verbal communication skills
- Customer focused and positive attitude
- Strong interpersonal skills
- Ability to communicate effectively and tactfully
- Ability to establish positive working relationships
Remote Work Requirements:
- Must have high-speed reliable internet access with a hard-wired connection
- Must have a distraction free home office workspace
- Must be willing to participate in video virtual meetings (camera on)
Benefits:
At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.
- Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
- Well-being: Paid Time Off (PTO, Maternity, Paternity, Adoption Leave), nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.
Working Conditions:
This position operates in an office environment. Routine use of standard office equipment is required. Must be able to use a computer for extended periods of time. Regularly required to sit, use hands and fingers, and expected to occasionally lift, stoop, bend, and reach. Ability to learn and solve practical problems and interpret a variety of instructions is required.
ScriptPro is not sponsoring a visa for this position.
ScriptPro is an Equal Opportunity Employer Committed to a Diverse and Inclusive Workforce.
Please visit www.scriptpro.com to learn more about the mission of our company.
