Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
athena Information Technology’s Senior Business Systems Analyst- Salesforce is responsible for implementing, configuring, testing, and supporting critical business applications. This resource must possess multidiscipline skills including but not limited to deep business acumen, solution design, advanced system configuration knowledge, interface configuration, the Software design lifecycle, User testing facilitation, and Information Technology controls.
Responsibilities of the position include but are not limited to the following:
Perform advanced application configuration while adhering to applicable ITGCs (Information Technology General Controls).
Configure system integrations though the use of APIs, ETLs, webservices, and other technical industry standards and best practices, including understanding both source/target data and any transformation or mappings needed while adhering to applicable ITGCs (Information Technology General Controls).
Act as the IT technical lead to facilitate business requirements gathering with various teams across athenahealth in support of athenahealth’s critical business applications and strategic initiatives.
Analyze and document functional and technical requirements and propose sustainable process and technical solutions designed to achieve the desired business outcome(s).
Create business process models using best practice techniques, including current and future state solution design documents using requirements gathered.
Actively engage as a member of athena IT development team and with business stakeholders to ensure development efforts achieve the desired business outcome(s).
Research production system issues as they arise and manage the process through to problem resolution, including root cause analysis, solution development, communicating with business partners, testing, and promoting the fix in a timely manner while adhering to IT development operations standards.
Facilitate unit, integration, and user acceptance test plans, including use case and test data creation.
Support change management efforts through the creation and delivery of functional documentation and training.
Develop ad-hoc queries/reports as needed, create calculated fields, and perform light syntax development.
Maintains up-to-date advanced industry and institutional technical and functional knowledge or the application(s)
Candidate profile:
The successful candidate will have demonstrated the ability to transform business requirements into technical specifications and execute the system configuration and development necessary to achieve the desired business outcome(s). The attributes of the successful candidate are described here:
Bachelor’s degree in business, engineering, mathematics, computer science, or related field, or equivalent experience required.
4-6 years of experience implementing and supporting enterprise business applications with Salesforce CRM.
Salesforce BSA and Admin certifications are preferred.
Familiarity with tools such as JIRA, Confluence, SalesforceDX, VS Code, BitBucket, Git is preferred
Experience creating and executing unit, integration and user acceptance test plans is preferred
Up to date with new salesforce features and effectively leverage in the organization.
Great advantage hands on working experience with implementing and configuring app exchange application with salesforce CRM. (i.e., Engageware and Consensus etc..)
Substantial knowledge and understanding of cloud-based application design and implementation.
A depth of experience with the IT SOX and SOC environment required, (e.g. appropriate security, change management, and operations management controls) in an institution of athena size and scope.
Previous experience working in multiple SDLCs, with a focus in Agile preferred.
Strong and effective written, verbal and presentation skills with the ability to collaborate with team members and business stakeholders at all levels of the organization.
Precise attention to detail with a positive attitude and healthy sense of humor.
Must be comfortable with juggling multiple priorities with the ability to manage time effectively.
Excellent problem-solving, analytical, and investigative skills.
Excellent organization and time management skills.
About athenahealth
Here’s ourvision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our10offices across the United States and India —plus numerous remote employees —all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story.athenahealth develops andimplements products and services that support US healthcare: It’sour chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — orathenistas, as we call ourselves — spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.
Our size makes a difference, too: We are small enoughthatyourindividual contributionswill stand out— butlarge enoughto grow your career with ourresources and established business stability.
Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’sCorporate Social Responsibility(CSR)program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons. And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued.
We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.
https://www.athenahealth.com/careers/equal-opportunity
