Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together.
The
Patient Outreach Coordinator is responsible for outreaching to and engaging with patients that are due for medication refills and key preventive health screenings. Reporting to the Vice President of Clinical Performance, the Patient Outreach Coordinator supports quality programs by communicating clinical care gaps to patients and supporting patients in their journey to get timely care. The Patient Outreach Coordinator will help patients to close care gaps by making appointments, liaising with providers and pharmacies, and coordinating care, as needed, in the home. The Patient Outreach Coordinator also updates patient charts and supports the review, abstraction, and submission of quality measure information to improve quality performance. As an integral part of the Quality Team, the Patient Outreach Coordinator has a commitment to service excellence and continual learning.
This position is full-time, Monday - Friday. Employees are required to work during our normal business hours of 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime.
We offer weeks of on-the-job training. The hours of training will be based on your schedule or will be discussed on your first day of employment.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities
- Works under the direction of the Vice President of Clinical Performance and provides outreach to and engagement with patients who are due for medication refills and key preventive health screenings
- Provides exceptional customer service and supports patients in their journey to close clinical care gaps by making appointments, liaising with providers and pharmacies, and coordinating care, as needed, in the home
- Supports quality submissions for payer quality programs including those administered by The Centers for Medicare and Medicaid Services (CMS), Medicare Advantage (MA), Medicaid, and Commercial payers
- Supports activities including chart review, abstraction, and submission to payer portals
- Participates in data validation of quality reports to support patient outreach and care gap closure
- Attends and participates in quality team meetings
- Assists in the resolution of issues and elimination of roadblocks to ensure timely completion of tasks
- Performs other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- High School Diploma / GED
- Must be 18 years of age OR older
- Exceptional customer service and telephone skills
- Interpersonal skills and an understanding and commitment to delivery of patient-centered medical care with a team-based approach
- Organizational skills and a demonstrated ability to maintain accurate notes and records
- Ability to manage multiple and simultaneous responsibilities
- Ability to work independently, exercise creativity, and is detail-oriented
- Proficiency with Microsoft Outlook, Microsoft Excel, and Microsoft Power Point
- Ability to work Monday - Friday, during our normal business hours of 8:00am - 5:00pm EST
Preferred Qualifications
- 3+ years of experience in clinical or community health settings
- Previous experience working with patients
Telecommuting Requirements
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C., Maryland Residents Only: The hourly range for this role is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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