McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
The Pharmacy Coordinator plays a pivotal role by scheduling deliveries and processing prescription medications in collaboration with Pharmacists to ensure the accurate dispensing of medications to patients. The Team Lead (B5) role is a successor role for the Pharmacy Coordinator role, as well as back-ups for the other Coordinator roles as required
Responsibilities:
Provide exemplary customer service that meets the standards of McKesson Canada; customer interaction is done via phone and email
Billing prescriptions through pharmacy software, ensuring all required documentation is adequate and appropriate, including (but not limited to) accounts receivables, dosage and dosing intervals, third-party billing restrictions, scheduled appointment dates, clinic locations, copayment management, coordination of benefits, and assignment of benefits
Creating patient files in pharmacy software
Managing site calendars, appointment changes, dispensing, and shipping schedules
Accurately dispensing medications to ensure arrival at the appropriate destination on time
Conducting patient follow-up calls for outstanding accounts, ensuring that all medical questions are referred to a pharmacist
Adherence to all relevant guidelines, including the established Standard Operating Procedures and all applicable regulatory requirements
Inventory management and reconciliation
Effective communication with both external and internal contacts
Developing and maintaining professional relationships with healthcare professionals, reimbursement coordinators, infusion coordinators, provincial ministries of health, and private payers
Accurate data entry into various systems
Liaison between insurance plans and physicians directly to ensure all necessary paperwork and information is provided to the patient's plan for coverage review
Understanding, and resolving third-party billing issues for high-dollar value products
Thoroughly and accurately completing paperwork regarding the processing of materials
Other duties as assigned
Key Requirements:
Knowledge
Knowledge of third-party insurance plans, and pharmacy software
Proficiency in Windows environment and MS Office
Secondary School Diploma
Skills
Exceptional organizational and multitasking abilities
Technical skills for successful medication dispensing
Effective communication skills
Ability to work under pressure and meet tight deadlines
Customer service
Teamwork
Understanding unique medications and patient needs
Problem solving
Interpersonal skills
Patient advocacy
Decision making
Collaboration
Abilities
Quick learner in fast-paced environment
Problem-solving and team player
Self-starting and independent work style
Experiences
Supervision and Communication:
- Communication: Strong oral and written communication skills
What you gain in the role:
Knowledge: Diverse billing knowledge within specialty pharmacy setting
Skills and Abilities: Multitasking, organizational skills, specialty pharmacy specific software
Experiences: working with various cross functional teams
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$37,100 - $61,900
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
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