R1 is a leading provider of technology-driven solutions that enhance the patient experience and improve the financial performance of hospitals, health systems, and medical groups. We uniquely combine the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, which includes sophisticated analytics, AI, intelligent automation, and workflow orchestration.
The Supervisor Patient Access will be responsible for managing business office functions, accuracy, and efficiency while maintaining a customer and patient focus. This role plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying work flow issues and providing solutions. With sharp attention to detail, one would discern client problems, communicate them, and escalate root cause issues to appropriate parties. This role will be responsible for reporting and analyzing daily, weekly and monthly reporting and KPI metrics providing subject matter expertise to help solve problems and provide solutions.
Responsibilities
- Assist in establishing and implementing departmental initiatives.
- Develop and coach team members in skills and processes to promote quality.
- Expert knowledge in accounts receivable follow up/team processes and procedures.
- Measure and monitor KPI metrics related to AR performance with an emphasis on aging categories.
- Manage and monitor the transaction of all uncompensated care performance indicators including, but not limited to: Charity, Bad Debt, Paro, and Uninsured discounts.
- Prepare, analyze, and provide daily, weekly, and monthly metrics reports on key AR metrics as assigned.
- Participate in weekly operations meetings to drive performance excellence. Troubleshoot and resolve issues with client concerns with a sense of urgency.
- Establish working relationship with on and offshore counterparts; serve as a liaison between hourly and management staff for training, quality and general questions.
- Train and educate staff on new process changes.
- Fill in production gaps when needed.
- Other duties as assigned.
Required Qualifications
- Bachelors degree or equivalent experience
- Expert in Epic
- Intermediate skill level of Microsoft Word, Excel, PowerPoint and Outlook
- Expert knowledge in Billing Processes
- Excellent written and verbal communication skills
- Ability to work well independently and in teams
- Good project management skills
- Ability to prioritize, multi-task and work in a fast-paced, high volume environment
- Demonstrates strong leadership qualities and good decision-making abilities
- Positive attitude
- Must meet performance standards
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com.
For this US-based position, the base pay range is $50,731.00 - $65,979.10 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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