Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
SUMMARY:
Under general direction of the Manager – Customer Master Data, responsible for handling and coordinating the loading efforts of customer information; ensures the accuracy for the customer set-up as well as customer contracts.
PRIMARY DUTIES & RESPONSIBILITIES:
Responsible for account setup and ongoing maintenance activityfor AB/Cencoracustomers.
Responsible for managing product access and eligibility forAB/Cencoracustomers
Interacts with all levels of the organization for requests related todelivery, programs and services, contracts, sales, finance, CSMP,and corporatedepartments.
Supports the efforts for collecting, validating, and proactivelicensure renewals ensuring regulatory compliance for customerand facility licensing which includes Federal DEA, State Board ofPharmacy, State Controlled Substance, and State MedicalDevice.
Assists with Total Issue Resolution for issues that involvecustomer master settings and maintenance. This includes pricing,substitution, invoicing, customer eligibility, and pricestickers.
Responsible for following approval process for business-criticalfields such asCOGs.
Has complete ownership of the customer file and all componentssuch as contracts/PVAs, routing, program compliance, pricing,substitution setups,etc.
Ensures data integrity of customer setup, pricing, contractinformation
Implements and runs the audit processes for customer profileinformation; generates and analyzes reports for all key customerfields such as substitution programs, pricing fields, chain id, ownerid, business types and parent/childrelationship.
Conducts daily maintenance and troubleshooting to maintain dataaccuracy in varioussystems.
Creates and produces reconciliation and auditingreport.
Utilizes CRM system to track maintenance and new accountrequests.
Other duties and responsibilities asassigned
EXPERIENCE & EDUCATIONREQUIREMENTS:
Requires broad training in fields such as businessadministration, accountancy, sales, marketing,computer sciences or similar vocations generallyobtained through completion of a four-year bachelor’sdegree or equivalent work experience.
Normally requires a minimum of three (3) years relatedand progressively responsible experience; minimumtwo (2)years experiencewith Cencora orlike company in customer service, customermaintenance, or administrative position.
SAP experience required.
MINIMUM SKILLS, KNOWLEDGE & ABILITYREQUIREMENTS:
Strong interpersonal skills, organizational skills and attention todetail.
Ability to communicate effectively both orally and inwriting.
Good analyticalskills.
Working knowledge of standard Microsoft productivitytools
Demonstrated history of operating in a professional mannerwith customers or otherassociates.
Excellent analytical skills relative to data analysis and dataauditing
Excellent customer service skills, proven track record of detail-oriented problem solving, trouble shooting, and followup
Demonstrated ability to workindependently
Preferred knowledge of drug distribution industry or theCencoraorganization.
Experience using ERP Systems and Salesforce or other CRMsystems
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated Companies
Affiliated Companies: ASD Specialty Healthcare LLC
