The Customer Service Operations Associate (“CSOA”)-Filing Manager is a member of the Account Services Department within CT’s Business Licensing (“BL”) Team. CSOA is primarily responsible for preparing and submitting applications necessary to obtain, amend, renew or close licenses and registrations for our clients.
Job Responsibilities:
- Prepare and file standard, advanced and specialized applications and renewals across a variety of clients and industries
- Submit 50-100 applications per week (varies based on complexity of filings)
- Work closely with Customer Success Associate-Account Managers (“CSA”) to ensure timely fulfillment of all pending filing orders and to resolve any barriers to licensure
- Ensure that any changes to the filing process are documented within our internal database by relaying any such changes to BL’s onboarding and/or research teams
- Operate efficiently within an internal collaborative team environment
- Other duties as assigned
Job Qualifications:
- Education: Minimum Bachelor’s degree, or equivalent
- Experience: 1-2 years of customer service and licensing experience is preferred
- Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues and clients
- Use of considerable tact and discretion when dealing with partners, clients, or sensitive data
- Ability to adapt to changing regulatory environment
- Ability to work independently, handle pressure, multi-task and prioritize work at all times
- Excellent organizational and communication (both verbal and written) skills
- Ability and desire to work in a fast-paced environment
- Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
- Excellent attention to detail and high degree of accuracy and consistency.
- Collaborative, problem-solving approach to improve department performance and address challenges
- High energy, positive mindset
Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help them get it right.
For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.
Compensation:
Target salary range CA, CT, CO, HI, NY, WA: $44,000-$60,200
