Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Summary:
Under general direction of the Senior Nurse Manager or Nurse Manager, the Telehealth Nurse Navigator is responsible for serving as the patient and/or caregiver single point of contact for all interactions including clinical and reimbursement. This position will serve as the dedicated voice to the patient for product specific education, care coordination, and individualized adherence support outreach. In addition, the position will support on-going adherence by working with the patient on short and long term goals using care planning tools. Serving as the dedicated voice to the patient and/or caregiver, this position will also communicate the results of the benefits investigation, enroll and administer co-pay, patient assistance, and clinical trial, collaborate on shipment of free goods, conduct missing information outreach to patients and provide on-going commercial service support for the patient.
Work Hours: 10 am - 7 pm EST
Primary Duties and Responsibilities:
Provide adherence services focused on primary non-adherence and virtual injection training
Coordinate virtual injection training support to cover techniques, review of injection materials, supplies, appropriate disposal
Provide consumer support in a call center environment for patients receiving treatment
Risk assess patient for compliance and adherence to treatment regimen
Identify barriers to care
Support patient care planning and development of short- and long-term goals
Provide information about disease process
Provide emotional support to patient and family members
Accepts inbound calls and makes outbound calls to enrolled patients
Receives notification through, but not limited to: web portal, live chat, patient assistance program, fax enrollment form, electronic enrollment form or phone; calls patient to provide information about the product, program, send out information kits if needed and management advise for any side effects
Enter all consumer activities accurately in clinical data base
Intakes and reports adverse events as directed
Provide case management support
Provide patient support for payer policies and coverage issues
Must be able to work a flexible schedule and have flexibility for changing program needs
Performs related duties as assigned
Required Skills and Qualifications:
Must possess a current license issued by a state or states or jurisdiction(s) within the United States, and be unrestricted in
any state with the ability to obtain licensure in all 50 states
Graduation from an accredited nursing program
Experience with and/or potential to provide high quality customer service
3 years nursing experience required
Telephonic experience a plus
Certification may be required
Graduation from an accredited nursing program
Case management experience preferred
Excellent oral and written communication skills
Excellent interpersonal skills
Ability to use a computer for data collection proficiently
Strong organizational skills; attention to detail
Good critical thinking skills
Strong computer skills
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
$72,200 - 103,180
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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Affiliated Companies:
Affiliated Companies: Lash Group, LLC
