McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
We are seeking a Customer Onboarding Specialist to support our Pharmacy and Specialty distribution customers. Note: Applicants can be located anywhere in the US, with a preference for Dallas/Fort Worth, TX or LaVergne, TN.
Job Summary
The Customer Onboarding Specialist serves as the primary point of contact for clients/customers that have committed to utilizing McKesson as their wholesaler of choice. Uses in-depth knowledge of compliance and business rules, deep knowledge of buying group and GPO partners, and technical expertise to drive and increase successful onboarding of new business opportunities. Holds direct responsibility for implementation and quality assurance of new business accounts and logistics. Ensures best practices are exercised in documentation of all new business account requirements. May handle escalations and coordinate across functional areas of the company, including Credit, Contract Administration, Regulatory, Finance, Training, and/or Support.
Key Responsibilities
Responsible for the analysis and end-to-end implementation of new customers
Ensure that all requirements for pricing, regulatory, and credit are met to release new business accounts for ordering
Acts as the onboarding lead and works with all departments of McKesson directly related to new customer implementations
Will ensure all SLAs are met by all internal partners to release an account in a timely manner
The Customer Onboarding Specialist is responsible for providing first contact support, advocacy, and issue resolution with internal and external stakeholders/customers
Work collaboratively with business partners and stakeholders to provide onboarding progress reports, ad hoc request, special projects, and providing actionable insight for strategic decision-making
Ensure all workflow submissions are accurate and timely for new business onboardings
Perform detailed analyses and review of processes/transactions with a strict adherence to SOX compliance, business rules of supporting business partners, and other company policies
Responsible for gathering, analyzing, and summarizing data from a variety of reporting resources, including SAP, Smartsheets, and Salesforce to drive consolidated analyses and reporting to field sales and customers
Proactively seek ways to continuously improve processes to achieve greater efficiencies and better controls
Work to facilitate business problem solving and present hypotheses and recommendations to leadership
Additional duties support new customer implementations as assigned
Minimum Requirement
Typically, minimum 0-2 years of relevant experience. May have degree or equivalent.
Critical Skills:
3 +years of experience in project management, sales support, operations, or administration.
Exceptional organizational skills, demonstrated through the efficient management and prioritization of tasks and projects.
Proficient personal computer skills, including Microsoft Excel, Word, PowerPoint, Project and Outlook.
Additional Knowledge & Skills:
Pharmaceutical industry experience a plus
Smartsheet, Tableau, SQL, MS Access knowledge a plus
Working knowledge of SAP and/or Sales Force
Strong interpersonal, oral, and written communication and business acumen
Knowledge of McKesson's customer base in specialty a plus
Physical Requirements
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$20.03 - $33.39
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
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