What will you be Doing:
Plan, execute, and oversee account management of supply chain services at existing members/customers, while maintaining and renewing products/services, document high level of customer validated savings, and assisting in expanding current accounts product lines and business solutions. This position will work closely with assigned accounts (hospitals and health systems) and determine resources needed to achieve breakthroughs and performance improvement in supply chain products and services, and where applicable, labor cost (productivity and benchmarking), clinical quality / safety programs. All efforts and solutions will be supported by Premier data products and services.
This position works in collaboration with other field Region Specialists, Premier Performance Partner staff, client services, product management, operations, new business development to ensure customer service and value provided exceeds customer expectations. Maintain product and service knowledge and technical competency in all products offered throughout Supply Chain Services. Maintain awareness and knowledge of other business groups to better serve accounts and to drive additional member engagement. Works closely with Premier Integrated Account Team to ensure coordinated account planning and maximize customer value from the Premier relationship.
Key Responsibilities
Account Management – 70%
- Understand the member’s goals/objectives, strategies, and financials
- Use member’s strategic plans to understand strategy, key objectives, and gaps to develop effective account plans and account activities
- Know specific goals for key contacts (leaders in supply chain, pharmacy, facilities, dietary, etc.) to develop joint goals
- Establish and maintain strategic account plans which align member’s strategy and objectives to specific products and solutions
- Facilitate monthly account team calls
- Manage teams recurring maintenance of account plan
- Track and communicate account progress to team and executives and course correct as needed
- Schedule, plan, and lead member quarterly business reviews in concert with the entire account team
- Create and maintain a supply chain improvement plan to include:
- Documenting overall member supply chain goals & savings goals
- Agreement on which goals to support
- Develop and maintain tracking mechanism for joint goals
- Consistent review with member supply chain leadership
- Identify, develop, maintain, and strengthen executive relationships throughout the accounts through a regular cadence of meetings and interactions
- Manage complex health systems across varying aspects of the business (supply chain, clinical, operations, population health)
- Generate leads for account growth to meet FY-Fiscal Year revenue targets
- Drive contract penetration via savings opportunity analytics and presentations and utilization market data to identify underutilized contracts
- Drive uptake on Purchased Service, Rx and Dietary contracting by developing relationships across member organizations
- Coach members on value of utilizing Premier contracts, products, and services
- Manage strategic supplier and partner relationships
- Maintain a thorough understanding of all the revenue driving and value add products and services offered to the membership
- Troubleshoot, triage, and escalate customer issues and follow through on resolution
- Work with customer on how to effectively use the data products
- Educate customers on how to run reports, perform analysis, and identify opportunities in conjunction with client services if appropriate
- Identify and coordinate appropriate Premier resources (Fee for Service and value add) to support hospital in achieving goals.
- Understand how the member utilizes the products and services utilized
- Assist business development (sales) team and RVP as needed in positioning additional business
- Participate in the development of new and innovative approaches to maximize customer value/satisfaction and grow the business.
- Support corporate initiatives to assist the hospital in gaining full value of the program and to enable hospitals to reach established high-performance levels.
Administrative – 20%
- Ensure smooth and effective operations between company and member
- Management of staff, if applicable
- Update monitoring and tracking tools, administrative reports such as salesforce.com, time and expense reports
- Responsible for managing billing and accounts receivable to Premier standards for assigned accounts.
- Engage in process management to improve current processes as necessary
- Represents the interests of Client Management internally in a variety of settings within and outside of the business group
- Facilitate routine team meetings and conference calls; attend meetings as needed
- Make presentations regarding Supply Chain Services results and value as appropriate at conferences, workshops, board retreats, etc.
- Participate in cross functional teams across Business units as requested
- Understand organizational structure and all product offerings
Project Management – 10%
- Assist with product implementation service delivery (overall project management)
- Work with implementation teams to understand project plan and work plan details including timelines, tasks, resources, etc. to facilitate successful implementation with the customer
- Work with key stakeholders to understand project requirements and expectations
- Point of contact to communicate any changes in project plans, status, timelines and issues
- Lead problem resolution to ensure customer expectations are met
Required Qualifications
Work Experience:
Years of Applicable Experience - 7 or more years
Education:
High School Diploma or GED (Required)
Skills
Preferred Qualifications
- Client Management
- Healthcare
- Business Analytics
Relevant Experience to include:
- Supply chain management
- Healthcare sales/account management
- P/L management experience
- Resource utilization/cost management experience
Education:
Masters
Additional Job Requirements:
- Remain in a stationary position for prolonged periods of time
- Be adaptive and change priorities quickly; meet deadlines
- Attention to detail
- Operate computer programs and software
- Ability to communicate effectively with audiences in person and in electronic formats.
- Day-to-day contact with others (co-workers and/or the public)
- Making independent decisions
- Ability to work in a collaborative business environment in close quarters with peers and varying interruptions
Working Conditions: Hospital Environment
Travel Requirements: No travel required
Physical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.
Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $99,000 - $185,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.
Qualified full and part time regular employees also receive access to the following benefits:
- Health, dental, vision, life and disability insurance
- 401k retirement program
- Paid time off
- Participation in Premier’s employee incentive plans
- Tuition reimbursement and professional development opportunities
Premier at a glance:
- Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020, and 2022 and 49th Healthiest Employer in America (2022)
- Named one of the World’s Most Ethical Companies® by Ethisphere® Institute for the 16th year in a row
- The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting
Employees receive:
- Perks and discounts
- Access to on-site and online exercise classes
Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.
Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.
Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.
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