Account Manager
Would you like to be part of a dynamic, interconnected sales team?
Are you passionate about building successful client relationships?
About Our Team
We are a team of dynamic, enthusiastic B2B sales professionals with a passion for higher
education and improving the training and education experience of nursing and
allied health students.
About The Role
The Private Sector Account Manager works in tandem with a Field Sales Executive on
retention activities and developing customer relationships. Using solution
based selling techniques, the Account Manager will identify customer needs and
demonstrate the full value of the Elsevier suite of products.
Responsibilities
- Supporting sales representative in a high-paced environment by delivering excellent customer service, product presentations and preparing annual reports
- Negotiating and communicating with internal and external stakeholders at all levels
- Maintaining and supporting adoptions of a print/digital portfolio by your customers following implementation
- Acting as a trusted advisor to higher education and C-suite professionals by providing in-depth product insight, support and guidance relating to the curriculum
- Tracking contract renewal status, sales pipeline, leads, and sales cycle using Salesforce to achieve territory quota
- Managing student portals, customer ordering systems, and renew custom packages in coordination with sales representatives
Requirements
- Possess prior experience with account management/customer retention/customer engagement experience in higher education publishing and/or healthcare sales
- Demonstrate a passion for driving customer satisfaction
- Demonstrate effective verbal and written communication skills
- Possess experience with customer engagement and driving customer adoption
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
Benefits
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About The Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
