The Senior Manager of Returns Distribution Center leads a team of 150+ team members to process returned goods from various clients including grocery, apparel, sporting goods, and other commodities. This includes store returns and returns from online purchases. Leading this facility requires safely operating at the highest possible productivity and quality levels in a fast-paced and continuously changing environment. Constantly monitors facility safety and security to provide the most secure safe environment for employees. Communication with clients and other business partners occurs daily. The ideal candidate possesses experience in leading teams and operating forward or reverse logistics operation (e-commerce experience preferred), with proven operational savviness and sustaining a positive culture. Bilingual (Spanish/English) preferred.
Major Responsibilities/Essential Functions:
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Responsible for maintaining a culture that is committed to safety and engages team members in promoting safe work practices
Promotes a positive work environment that recognizes team members and creates opportunities for development
Ownership of building security to prevent theft and keep team members safe
Responsible for forecasting business and staffing needs and making appropriate recommendations to leadership.
Operational decision making that ensure product is moving through the facility, throughput targets are met, and backlogs remain manageable
Adjust forecasts based on peak seasons, onboarding of new clients, and align staffing accordingly
Responsible for material handling equipment: equipment needs, coordinating with contractors for repair work
Work with industrial engineers to optimize the use of space in the facility, accounting for various process requirements of clients
Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals
Work closely with client services team to ensure client service level agreements are met
Perform client presentations/warehouse tours.
Maintain accurate, factual, and thorough employee performance and attendance records, and documentation of counseling/coaching exchanges.
Contribute to employee development by providing training, coaching, and promotional opportunities.
Work with recruiting department to maintain a steady pipeline of candidates for returns processing, and inventory management
P&L responsibility to include management of variable expenses and identification of opportunities to reduce expenses
Support the conversion of systems in the facility and transition of clients to new software platforms
Identify opportunities for automation and advances in technology to improve productivity and reduce operating costs
Minimum Requirements:
A Bachelor’s degree in Business Administration, Management, Supply Chain or Finance
A minimum of 10 years’ work experience in a warehouse distribution environment and managerial/supervisory experience in the ecommerce, logistics, manufacturing warehouse industry; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to perform the responsibilities of this position.
Experience running a forward or reverse logistics operations; e-Commerce experience preferred
Holistic understanding of supply chain management
Proven ability to lead a team and create a positive culture
Six Sigma certification preferred
Proven interpersonal and communication skills, and the ability to delegate and prioritize work
Working knowledge of computers and programs specific to operations and operations reporting including MS Office (Excel, MS Word)
Knowledge of warehouse safety and security practices
Ability to package, label, load/unload Hazardous Materials and Hazardous Waste, sign Hazardous Waste manifests, and serve the facility as an Emergency Coordinator.
Ability to perform the functions of a hazardous waste generator, including but not limited to, identification, sorting, packaging, segregating, labeling hazardous waste generated from daily operational activities. Also, must be able to adequately perform and document periodic regulatory inspections of the facility, including but not limited to, sanitation inspections and hazardous waste storage area inspections.
Ability to work under time pressure and meet production goals
Ability to assist other operations within the warehouse, as needed and if applicable
Ability to meet set production and quality goals and follow standard operating and safety procedure
Ability to work in a non-climate-controlled environment
Individual Competencies:
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities.
While performing the duties of this job, the associate is:
Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
Occasionally required to stand, kneel or stoop, and lift and/or move up to 50 pounds.
Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
Safety:
As an Inmar Associate, you:
Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
We are an Equal Opportunity Employer, including disability/vets.
