Work Location: OnSite in Farmington Hills, Michigan
As a Support Analyst Trainee (Entry Level - Support Engineer) at LSPedia, you’ll be immersed in learning and development to support our cutting edge traceability and compliance solutions. Through hands on experience and mentorship, you’ll assist senior analysts, support customers, and gain foundational expertise in system analysis and problem solving. Your goal: elevate to a full System Analyst role within three months by delivering topnotch service, accurate troubleshooting, and proactive learning.
Key Responsibilities:
- Build expertise in system analysis tools and methodologies.
- Support senior analysts in gathering requirements and performing detailed analysis.
- Participate in structured training to enhance technical skills and software proficiency.
- Collaborate with project teams and apply practical knowledge to real world scenarios.
- Deliver exceptional customer service, troubleshoot issues, escalate as needed, and ensure customer satisfaction.
- Document tasks thoroughly and update records to maintain accurate work histories.
- Attend team meetings, providing status updates on assignments and project progress.
Minimum Requirements:
- Associate or Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
- Strong curiosity and commitment to professional growth in system analysis and problem solving
- Excellent communication and interpersonal skills, with a customer focused mindset
- Basic understanding of XML and experience with Microsoft Office tools
- Ability to work both independently and collaboratively in a dynamic, fast paced environment
Preferred Requirements:
- Prior experience in customer or technical support roles
- Familiarity with SaaS, CRM tools, or customer support systems
- Strong initiative and ambition to advance within a high visibility, high impact role
About Us:
Welcome to LSPedia, a global software (SaaS) leader at the forefront of traceability, compliance, and supply chain solutions, dedicated to empowering the pharmaceutical, healthcare, and food industries. As a distinguished Top 50 Michigan Company and recognized on INC's list of the fastest growing companies in America, LSPedia stands as a beacon of innovation and excellence.
Our cutting edge software solutions have earned the trust of major players in the pharmaceutical and healthcare sectors, including esteemed organizations such as the U.S. Department of Veterans Affairs, Cencora, Cardinal Health, Walmart, Rite Aid, and thousands more. We take pride in our commitment to delivering unparalleled traceability and compliance solutions that redefine industry standards.
At LSPedia, we are fueled by a passion for innovation and a commitment to excellence. Join our rockstar team as we continue to expand and shape the future of traceability and supply chain solutions. We are actively seeking individuals who share our vision and enthusiasm to contribute to the ongoing success of our dynamic and growing company. Together, we are driving the evolution of industries and shaping a more connected, compliant, and efficient future.
