Job Details
Job Location
W Des Moines Office - West Des Moines, IA
Description
JOB SUMMARY (added February 2024)
Provide ongoing support and consultative services to strategic network partners with a focus on increasing their MTM performance and supporting any OutcomesOne™ paid solutions.
- Build collaborative and strategic relationships with network partners at assigned organizations.
- Prepare and analyze reports for assigned network partners, including requesting data or custom reports as needed.
- Maintain frequent communication with partners related to platform and program changes while anticipating impacts to partner operations.
- Analyze organization performance data to drive insights, strategy, and recommend best practices to improve.
- Ensure day-to-day needs are met and appropriately delegate tasks to support associate.
- Independently leads complex projects impacting the team or network with only general guidance.
- Independently assess and triage any suspected or reported issues, while being responsive to partner concerns
- Applies comprehensive knowledge to solve problems and complete tasks independently.
- Coordinate and lead weekly or monthly performance review meetings with assigned organizations. Coordinate and lead onsite meetings with organizations as required
- Responsible for team processes, including developing and maintaining policies and procedures
- Navigate and support contracting, implementations, and/or integration with partners as needed.
Qualifications
KNOWLEDGE & REQUIREMENTS
What is expected of you and others at this level
- Healthcare experience strongly preferred
- Ability to meet multiple deadlines
- Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
- May contribute to the development of policies and procedures
- Works on complex projects of large scope
- Develops technical solutions to a wide range of difficult problems
- Solutions are innovative and consistent with organization objectives
- Completes work; independently receives general guidance on new projects
- Work reviewed for purpose of meeting objectives
- May act as a mentor to less experienced colleagues
- High level of expertise in Outcomes programs and the OutcomesOne™ Platform
- Strong written and verbal communication skills
- Ability to communicate across all levels of the organization, demonstrating professionalism and good judgment at all times
- Strategic mindset with the ability to make decisions that influence the team’s ability to achieve its goals
- Must be comfortable presenting in front of a group and coaching peers
- Must be able to work autonomously, while also being part of an integrated team
- Strong organizational and time management skills
- Must be able to manage competing demands and multiple priorities, while maintaining a strong attention to detail and exemplary follow-through
- Strong quantitative, qualitative, and analytical skills including technical proficiency related to PC and basic office software
Education & Experience Requirements
- Minimum years of work experience: 5 years, healthcare and account management experience preferred
- Minimum level of education or education/experience: Bachelors or equivalent work experience in account management. PharmD optional but not required.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequent sitting in stationary position at a desk
- Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
- Occasional twisting of body
- Occasional reaching by extending hands and arms in any direction
- Occasional lifting, pulling, or pushing
