Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities
- Supports patient care delivery in the areas of scheduling, insurance verification, and support services
- Ensure patients are fully ready to have successful interactions when they come in for a visit
- Own provider schedule accuracy, providing scheduling options, match patient needs to appointments across the continuum
- Adhere to multi - disciplinary standardized scheduling protocol for providers and supporting care teams
- Accurately maintain expertise in provider, care team, procedural and ancillary schedules and match patient needs to services offered
- Interprets multidisciplinary protocol for complex scheduling in multiple modalities
- Offers access center RN triage, Clinic RN Triage or Assessment & Referral Triage per department protocol
- Effectively utilize virtual patient support services (Pre - visit requirements, prior authorizations, insurance / billing, etc.)
- Place outbound communication to schedule follow - up or care gap closure appointments based
- Ensures revenue cycle integrity by understanding and updating / verifying all needs related to revisit questionnaires, labs, ancillary testing, contact info, demographic info, insurance information, and MyChart and video visit capability
- Accurately connect patients to other services as needed / anticipated (social, financial, billing, clinical, etc.)
- Takes concise phones messages and routes to appropriate staff or provider when immediate resolution cannot be completed
- Effectively work scheduling reports, registries, and work queues in EMR and payer generated reports to meet the needs of the system
- Provide patient with accurate information about any questions or concerns they might have in regards to their healthcare experience
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- High School Diploma/GED (or higher)
- 2+ years of experience with Microsoft Office products
- 2+ years of customer service experience in an office setting OR professional work environment
- Ability to work Monday, Tuesday & Wednesday from 8:30am-5:00pm CST
- Must be 18 years of age OR older
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington or Washington, D.C. Residents Only: The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington or Washington, D.C. residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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