Description
Introduction
Do you have the career opportunities as a(an) Member Support Analyst you want with your current employer? We have an exciting opportunity for you to join AdvantageTrust which is part of the nation's leading provider of healthcare services, HCA Healthcare.
Benefits
AdvantageTrust, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn More About Employee Benefits
Note: Eligibility for benefits may vary by location.
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Member Support Analyst where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
Job Summary And Qualifications
The Membership Analyst gathers facility information and loads member facilities for AdvantageTrust to add to the roster. Providing support to membership objectives to build trust and the goal of HealthTrust roster as the ‘source of truth’. Protects and executes rostering process, membership, and data as a critical competitive advantage.
What you will do in this role:
- Coordinates with Member Services Manager to ensure accuracy and prioritization levels.
- Supports timely execution of onboarding membership from enrollment to GPO ID through internal and communication.
- Update and maintain membership changes within the membership system.
- Accurately reflect member groups, to include all bill-to and ship-to locations. Corroborates through multiple sources.
- Knowledgeable of rules, protocols, processes surrounding member alignment.
- Maximizes full member value during onboarding with portfolio knowledge based on COT, specialty, and distributor along with priority level of risk or opportunity.
- Support maintenance of membership roster and internal systems by executing based upon the results of the auditing process.
- Ensures individual membership accuracy and match between HealthTrust HOME and AdvantageTrust CRM through change process management.
- Assists in onboarding additional distributor roster submissions and coordinates with the Distribution Team.
- Assist in member support ticket triage to ensure efficient response to all stakeholder inquiries.
- Open communication within and across department/s to recognize risk in relationships, partnerships, and the business.
- Performs other duties as assigned.
- Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”.
What qualifications you will need:
- High School Graduate/Equivalent, required
- 3+ years of experience in customer service role, required
In today's challenging business environment of cost pressures, supply disruptions, and workforce shortages, it is crucial for providers to efficiently manage expenses and enhance performance. HealthTrust, in collaboration with 1,800 hospitals and health systems, offers a specialized group purchasing organization (GPO) membership model designed to deliver immediate and sustainable cost savings. Their team of experts provides tailored value acceleration engagements to address specific needs, delivering unparalleled benefits. With nationwide purchasing power and a focus on overall spending management, HealthTrust offers unmatched pricing advantages on supplies, along with industry-leading benchmarks and best practices. The dedicated team is committed to guiding and implementing performance enhancements in cost, quality, and outcomes.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years. HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Member Support Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.
Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
