JOB SUMMARY
As a Hardware Installation Technician, you will be responsible for working directly with our clients to schedule and install all approved hardware and software with TDS, to ensure a smooth and seamless process for all involved.
Essential Duties & Responsibilities
- Work directly with client and IT, to setup their server, registers, printers, scanners, workstations, and any additional peripheral items, to ensure all hardware is in working order
- Perform operating system updates, data migrations, network configurations, Rx30 3.7 conversions, data restores, and assist with special disaster recovery setups, per client request
- Assist client with technical questions during the hardware installation process
- Assist on-site trainers prior to and during go-live on any issues that may arise or hardware that may still need to be setup and/or tested (new workstations, thermal printers, laser/thermal printer alignment, POS and robotics interfaces, etc.)
- Maintain and document all configurations related to each install within appropriate platform (ex. Zendesk)
- Work closely with project management team post GL for any remaining HW needs
- Ability to setup additional licensing, vendor related files, back office setups, virtual servers, modules, & up to date pharmacy and point-of-sale builds
- Ability to troubleshoot and diagnose system and network issues that may occur during system setup
- Ability to identify and assist with troubleshooting issues with internal programs and tools
- Keep up to date on newly released features and approved hardware within the TDS products
- Additional duties assigned by team manager to assist fellow teammates with outstanding projects
Qualifications
KNOWLEDGE & REQUIREMENTS
- Knowledge of Windows & Linux OS
- Advanced skills in networking, printers, and peripheral device installations
- Time management skills
- Knowledge of company product and hardware offerings
- Positive attitude and team oriented
- Consistently meet expectations and deadlines without direct supervision
Education & Experience Requirements
- Minimum years of work experience: 2 years
- Experience in TDS Support roles in Point of Sale or Hardware
- Minimum of 1 year of experience in hardware/network
- Background in Technology in working with pharmacies is helpful
- Minimum level of education or education/experience: Associates or equivalent work experience
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequent sitting in stationary position at a desk
- Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
- Occasional twisting of body
- Occasional reaching by extending hands and arms in any direction
- Occasional lifting, pulling, or pushing
