Bilingual Patient Services Specialist

Macro Helix (McKesson Corporation) • Full-time • Mississauga, ON, CAN - 2300 Meadowvale Blvd (MC74) • 4w ago

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Schedule: Shifts between 8-8pm EST

Responsibilities:

Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required
Responsible for escalation management in cases where assistance beyond program scope is required
Gather all pertinent and appropriate information from the patient chart and complete necessary documents in a concise, organized and professional manner and submit physician signed forms to the private and/or provincial drug benefit insurer/agency
Follow up with applicable insurers until a decision is received, with the intent of expediting a decision where possible. If the submission has been denied, the Senior Patient Services Specialist will discuss this with the physician and resubmit if agreed upon
Updates with respect to the reimbursement submissions, confirmation of coverage and re-submissions will be entered into the patient database
Complete follow ups with patients on behalf of the physician offices, as required, to ensure adherence to treatment regimens
Provides information and updates to physicians and staff in their offices regarding the medication in terms of new criteria and indications as received from McKesson Canada or the Client
Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements
Participate and assist in departmental continuous improvement activities related to process, quality, training etc.
Maintain service levels in case management, including Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established at the Program level
Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing, scanning.

Minimum Requirements:

Typically requires 5+ years of related experience.

Competencies:

Excellent verbal and written skills in English (and French if a Bilingual role)
Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm Monday to Friday)
Strong customer service, communication, problem solving skills required
Proficient in Microsoft Office applications (Word/Excel)
Team Player and comfortable working independently
Thorough knowledge of adult learning principles and training.
Organized with a high attention to detail
Understands and applies techniques to manage multiple priorities
Possesses a high level of motivation to achieve necessary involvement within a team

Career Level – IC Business Support – B4

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$46,100 - $76,800

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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