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Optum Care is the leading provider of high quality, technology-enabled behavioral health care. Optum Care believes that everyone deserves access to high-quality care, and offers a suite of technology-enabled services to empower people to lead better lives through better mental health. A proprietary platform connects individuals with Optum Care highly trained licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. Members also have access to mental health coaches, and digital support programs. Clinical best practices are leveraged across all services to ensure individuals are getting the care they need. Our outcomes-focused care is proven to improve depression and anxiety by over 50% on average, as demonstrated in several peer-reviewed studies. For patients with high-cost medical conditions, our clinically tailored treatment is proven to reduce medical costs with care that empowers the patient to address their health needs. Optum Care partners with payers to make high-quality care accessible, affordable and convenient for millions of people to get the treatment they need.
You will be a critical operator within the Onboarding Team. You will be accountable to leading a portfolio of new provider hires through their onboarding process, including credentialing, account provisioning, training and alignment to provide care to our participants. As a company, we are in the midst of rapid growth and looking for a specialist to drive a best-in-class onboarding experience to scale our provider network.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities
- Act as a personalized concierge to a new hire and deliver a delightful experience
- Lead a portfolio of up to 50 new provider hires through an end-to-end onboarding process to Optum Care’s provider network
- Assist new provider hires with technology troubleshooting, escalating as needed
- Own completion and tracking of new hire documentation, credentialing application, account and tooling provisioning and training assignments within a workflow tool
- Partner with Clinical Operations, People Ops and Talent Acquisition Teams throughout the new provider onboarding lifecycle
- Drive fluid communication between new hires and partner teams - no detail is too small
Who You Are
- Customer Obsessed. You have strong audience empathy, with a passion for delivering compelling service and experience
- Critical, detailed driven to ensure the process provides the best experience
- Achiever. You’re motivated to drive results. You are highly accountable, anticipating future needs and willing to adapt to changing priorities
- Analytical. You use data to uncover new insights, opportunities and make decisions
- Doer. You roll up your sleeves and dig in
- Clear communicator. You are clear, concise, candid and authentic
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- 2+ years of operational process experience within a customer facing environment
- Proven track record of delivering exceptional customer-centric experiences and process improvements
- Demonstrated superior communication skills, both verbal and written
- Ability to navigate multiple technology platforms
- Proven to be a highly collaborative team player who takes initiative to solve problems
- Proven ability to demonstrate empathy, critical thinking, and analytical skills
- Demonstrated excellent cultural awareness, anticipation, and a high level of curiosity
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The hourly range for this role is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment
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