Description
At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?
There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
Job Summary
In this role, you will under the direction of the Product Analysis Supervisor to support activities related to product root-cause failure investigations on electro-mechanical drug delivery devices in a biohazard laboratory. You will additionally drive investigation process lean initiatives, manage communication with internal and external customers, train team members on new devices and assist with coordinating work for the lab technicians.
Essential Duties And Responsibilities
- Receive, log, and organize all incoming packages, ensuring proper documentation and maintaining order throughout the entire complaint workflow process
- Maintains processes and procedures for receiving handling, storage, and disposition of returned devices according to regulations and company standards.
- Maintains the product analysis lab including supplies, calibration, equipment maintenance, safety adherence, capacity improvements, and access
- Coordinate lean process improvements for device investigations, lab procedures, and daily productivity as needed.
- Communicates with customers regarding product issues and returned devices.
- Creates and maintains a clean, neat, and safe work environment through identifying and resolving potential safety hazards.
- Promotes teamwork and collaboration between departments to optimize processes and resolve problems.
- Monitor upcoming deadlines and ensure all tasks are assigned and completed on time.
- Demonstrates a “Customer Service” approach to all activities and assignments.
- Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
- Complies with the company’s safety and quality policies at all times, including proper handling of biohazard materials and components.
- Exhibits regular, reliable, punctual and predictable attendance.
- Complies with site and enterprise safety procedures when handling biohazard materials/components and potent drug compounds.
Basic Qualifications
- Education: Minimum of High School or equivalent
- Experience: 0-3 years of experience
Preferred Knowledge, Skills And Abilities
- Experience in conducting root cause investigations of field units.
- Experience in laboratory test equipment operation and maintenance such as Instron, CT scanner, oscilloscope, power supply, multi-meter, and microscopes.
- Background in Microsoft excel for the purposes of trending complaint data.
- Background in medical device or pharmaceutical industry.
- Knowledge of lean manufacturing and operational excellence concepts.
- Able to comply with the company’s safety policy at all times
- Able to comply with the company’s quality policy at all times.
Travel Requirements
- No recurring travel requirements. May be asked to travel up to 5% of the time.
Physical And Mental Requirements
- Must be able to work assigned shift(s) with overtime as required to complete assignments if necessary.
- Sitting and/or standing for extended periods may occur as well as getting to and from offices and building sites.
- If specifically necessitated by customer requirements, must be able to see with or without corrective lenses and distinguish color differences for product and safety issues. Hearing ability should be sufficient to hear and react to audible alarms from distances up to 150 feet.
- The ability to lift and carry various items up to 50 pounds for manufacturing positions or 30 pounds for administrative positions as required.
- Handling of biohazard materials/components and potent drug compounds.
West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.
