At
Trane TechnologiesTM and through our businesses including
Trane® and
Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
Thrive at work and at home:
·Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
·Family building benefits include fertility coverage and adoption/surrogacy assistance.
·401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
·Paid time off, including in support of volunteer and parental leave needs.
·Educational and training opportunities through company programs along with tuition assistance and student debt support.
·Learn more about our benefits here!
Where is the work:
This position has been designated as Remote within Geography
Responsibilities:
- Ensures that quality standards are maintained, after an order is closed, for equipment installation process and functions required for execution and customer satisfaction, including new equipment, start-up and warranty service, and controls equipment.
- Overall equipment installation responsibility for the following functions within the categories of new equipment, start-up and warranty service, and controls equipment: order validation, order entry, order follow up, customer inquiry, submittals, service coordination, building automation coordination, project management, technical support, claims, and resource allocations.
- Responsible for achieving mission objectives regarding profit and resource goals.
- Monitor, measure, and modify process and process measurements to effectively and efficiently meet customer needs.
- Develops or works with team leaders/coaches to establish required skill sets, talents, and capabilities.
- Interacts with sales to ensure smooth hand off of projects from the sales process.
- Conducts annual performance appraisals.
- Manages associate performance for effectiveness and efficiency in relation to customer service and center profitability.
- Maintains quality standards by supervising and inspecting internal process compliance.
- Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and staff as needed.
- Responsible for internal communications flow relative to the fulfillment process.
- Responsible for keeping abreast of Trane products, product design, and requirements for installation as well as working knowledge of HVAC principles.
- Reviews project measurements and monitors projects through warranty periods.
- Flexibility to work outside normal work hours/weekends, as required.
Qualifications:
- Bachelor’s degree or eight (8) years related experience and/or training.
- Preferred experience and knowledge in order fulfillment associated with HVAC systems, building automation systems and turnkey projects. Knowledgeable of Demand Flow Technology, order processing, and HVAC equipment.
Total compensation for this role will include an incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
Equal Employment Opportunity:We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
