Ophthalmic Account Representative
This description is intended to be illustrative of the major duties to be performed by the employee assigned to the position of Account Representative. This employeeassists the major accounts by building rapport, checking on regular status of buying, proactively looking at account buying trends and developing growth plans for their territory. The Ophthalmic Account Representative works in conjunction with the Ophthalmic Sales Specialists and share strategies and action plans. The Account Representative may additionally be required to perform other duties as assigned by management.
The Ophthalmic Account Representative reports to the SVP/GM Ophthalmics and works alongside the Ophthalmic Sales Specialists and Customer Experience Teams to share in development of action plans for sales expansion and relationship maintenance in existing accounts. The Ophthalmic Account Representative consistently works to build stronger customer relationships and loyalty. The Ophthalmic Account Representative verifies and enters data from orders as well as troubleshoots to obtain missing information if necessary. They communicate proper order information and turn-around times to customers. The Ophthalmic Account Representative is responsible for placing customer orders and interactions into our CRM system in a fast-paced, high-volume environment.
Why Join Leiters Health?
Are you passionate about making a real impact in the pharmaceutical industry? Do you thrive in a collaborative, innovative environment where your skills and ideas are valued? Look no further – Leiters Health is seeking talented individuals like you to join our dynamic team!
At Leiters Health, we're not just another pharmaceutical company – we're pioneers in the field, dedicated to delivering high-quality compounded sterile products and outsourced solutions to healthcare providers nationwide. Our commitment to excellence and patient safety is at the core of everything we do.
- Innovative Culture: Be part of a forward-thinking company that encourages creativity, welcomes fresh ideas, and fosters an environment of continuous improvement.
- Meaningful Work: Contribute to a purpose-driven organization dedicated to providing critical medications and healthcare solutions that positively impact patients' lives.
- Professional Development: Access ongoing training, mentorship, and growth opportunities to expand your skills and advance your career within a rapidly growing industry.
- Cutting-Edge Technology: Work with state-of-the-art facilities and advanced technologies, staying ahead of the curve in pharmaceutical manufacturing.
- Collaborative Environment: Join a team of passionate individuals who are dedicated to teamwork, support, and mutual success, fostering a culture of inclusivity and collaboration.
Who We're Looking For:
We're seeking enthusiastic individuals who are driven, adaptable, and passionate about contributing to a mission-driven organization. Whether you're an experienced professional or just starting your career, Leiters Health provides an environment where your skills and talents will be recognized and appreciated. Sound like you? Apply today!
Essential Functions:
- Manage a book of business to ensure consistent revenue month over month and drive growth opportunities.
- Consistently complete proactive outreach and follow-up with customers to ensure needs are being met, to educate customers, develop relationships, and explore potential pain points for improvement.
- Identify growth opportunities within the supported territory, formulate plan to grow the base and execute plan to deliver sales results. Enter growth opportunities into Leiters CRM system
- Participate in inbound and outbound selling activities related to leads to determine new prospective customer interest.
- Temporarily cover ophthalmic team member accounts when they are on vacation.
- Support timely onboarding and customer orientation activities for a seamless customer experience.
- Initiate and monitor commitment compliance related to product purchases for all customers including making collection calls when necessary.
- Develop relationships with key contacts for customers supported within territory.
- Provide a positive customer experience for inbound/outbound telephone inquiries, internal department requests, email correspondence and online orders.
- Create order documentation and trend analysis in an organized manner. Assist supervisor with ad hoc data analytics and reporting when necessary.
- Manage the customer complaint process when necessary.
- Recognize and inform management of inappropriate conditions or issues.
- Comprehend and implement SOPs, forms, and quality control activities.
- Verification of the accuracy of orders, documents, and records.
- Accurately complete data entry into our CRM and order processing systems.
- Compilation of data and preparation of subsequent reports, spreadsheets, word documents.
- Identify, analyze, recommend, and correct discrepancies or problematic data issues.
- Daily and accurate management of orders, invoices, and open items until closure.
- Document conversations related to key influencers and buyers at facilities.
- Provide support for general inbound call queues, support order queues and back-up peers as required.
Experience and Necessary Skills:
- Typing skills of 50+ words a minute
- Strong organizational skills and the ability to manage time, prioritize tasks, and adhere to time frames in a dynamic environment.
- Detail oriented.
- Customer friendly with excellent communication, phone and writing skills.
- Computer abilities should include Microsoft Office, Microsoft Dynamics, order input and fulfillment systems, and experience with spreadsheets and reporting, with an ability to learn new systems.
- Enjoys contributing in a positive and fast-paced team environment
- Independent worker, self-starter with ability to maintain an organized workstation
- Experience in healthcare or pharmaceuticals, providing support functions, preferred
- High school diploma or GED equivalency required; college level 4-year degree preferred.
- Accurate data entry in a high-volume environment; able to enter data and perform pricing calculations
- Positive attitude and resiliency to change in a rapidly growing business
- Prior Account Management or Representative Experience
Benefits:
- 100% employer paid medical plan.
- Dental & Vision insurance options including FSA & HSA
- Employer Paid Life Insurance & Employee Assistance Program
- Short Term & Long-Term Disability Insurance
- Up to 4% 401K Matching (100% vested on day one!)
- Generous Paid Time Off Options – vacation, sick, paid leave and holidays!
- $5,250 Annual Tuition Reimbursement after 6 months
- $1,000 Referral Bonus Program with no limit
- Eligible for annual bonus program
Timeline: We will be accepting applications on an ongoing basis until position is filled.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
*Please note that we do not work with third-party recruiters or agencies for this position. If you are a qualified candidate and wish to apply for this job, please do so directly through our official application process. We appreciate your understanding and cooperation in this matter.
