Position Summary:
The Credit Recovery Analyst is responsible for overseeing and executing complex credit recovery operations, ensuring the timely and accurate recovery of outstanding credits from manufacturers and wholesalers. This role involves conducting in-depth data analysis, resolving high-priority disputes, and working cross-functionally to improve the efficiency of the credit recovery process. The Analyst will also act as a mentor to junior team members, lead process improvement initiatives, handle reconciliation with clients, and contribute to the company’s strategic decision-making efforts. This role requires someone who can remain calm under pressure, is detail-oriented, highly organized, and empathetic. Professionalism, along with strong analytical, communication, and leadership skills, is essential to succeed in this position.
Primary Accountabilities
Operational:
- Manage high-value and complex credit recovery cases, conducting thorough analysis to identify and recover outstanding credits from key manufacturers, wholesalers, and clients.
- Ensure that credit balances for assigned manufacturers are identified, monitored, and pursued proactively to avoid delays in recovery.
- Implement strategies for optimizing recovery timelines and reducing aged credit balances, providing solutions for persistent credit issues.
- Serve as the primary point of contact for high-profile credit disputes, coordinating with manufacturers, hospital clients, wholesalers, and internal teams to resolve disputes quickly and effectively.
- Investigate and resolve complex credit issues and disputes, escalating cases when necessary and offering recommendations to prevent future recurrence.
- Build and maintain strong relationships with external stakeholders (manufacturers, wholesalers, clients) and internal departments (Finance, Sales, and Operations) to ensure smooth and efficient credit recovery operations.
- Conduct regular reconciliations with clients, ensuring that credit balances are accurately reflected and disputes are resolved promptly.
- Collaborate with clients to review outstanding credit balances, correct discrepancies, and ensure timely disbursements of credit where applicable.
- Act as a key liaison between internal teams and clients, ensuring transparency and accuracy in all reconciliation activities.
- Conduct detailed analysis of credit recovery data to identify patterns, trends, discrepancies, and opportunities for improvement in the recovery and reconciliation processes.
- Create, prepare, and present reports on key performance metrics related to credit recovery and reconciliation, including recovery timelines, dispute resolutions, and credit aging, to senior management.
- Use data to drive insights and make informed recommendations for optimizing the credit recovery and reconciliation processes.
- Mentor junior team members, providing them with training, feedback, and support to improve their analysis, recovery processes, reconciliation practices, and overall performance.
- Foster a collaborative team environment, working closely with junior team members to resolve complex credit issues and ensure accurate client reconciliations.
- Oversee the creation and maintenance of documentation templates and standard operating procedures (SOPs) related to credit recovery and client reconciliation.
- Participate in or lead special projects related to credit recovery, financial analysis, client reconciliation, or cross-functional process improvements as assigned by management.
- Contribute to cross-functional initiatives that improve overall company financial health, including credit recovery tools, systems enhancements, and data analysis projects.
Required Qualifications
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
- Minimum of 5 years of experience in credit recovery, financial analysis, or accounts receivable, with at least 2 years in a senior or supervisory role. Experience with client reconciliation is essential.
- Strong understanding of financial statements
- In-depth knowledge of credit management and financial reconciliation principles.
- Excellent analytical and problem-solving skills,
- Exceptional written and oral communication and interpersonal skills.
- Proficiency in financial analysis and reporting.
- Ability to work effectively in a fast-paced, dynamic environment.
- Advanced Excel skills (Macros)
- Propensity for continuous learning
Individual Competencies
- Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
- Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
- Analytical & Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
- Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.
- Vision & Strategy: Takes a long-term view and builds a shared vision with others while positioning the organization for future success by identifying new opportunities, formulating objectives and priorities, and implementing plans consistent with the long-term interest of the organization in a global environment.
- Business Acumen: Understands and is aware of how to think about and successfully make the right business decisions through the utilization of industry-specific knowledge and skills and strategic thinking tools and skills.
- Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
- Collaboration: Works collaboratively with others to achieve group goals and objectives.
- Effective Execution: Translates broad conceptual understanding of the company’s strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
While performing the duties of this job, the associate is:
- Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
- Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
- Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.
- Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
Safety
- Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
As an Inmar Associate, you:
- Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
- Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
- Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
- Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
- Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
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We are an Equal Opportunity Employer, including disability/vets.
