Working hours: Mon-Thurs 12:30 pm -9:00 pm, Fri 11:30 am - 8:00 pm ET
(Mon-Thurs 9:30 am-6:00 pm, Fri 8:30 am-5:00 pm PST)
What Customer Service Operations contributes to Cardinal Health
Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.
- Daily Customer Contact & Communications (external/internal)
- Support Sales & other Support Teams
- Resolve Customer Complaints/Issues
- Case Management
- Promote Customer Satisfaction
- Team Environment
Responsibilities
- Provide concise, quality customer service in a professional and courteous manner to both internal and external customer
- Field and re-direct incoming calls to the appropriate destination
- Review and respond to customer inquiries and requests via case management, phone, email, web & fax within department service levels
- Provide specialized knowledge and services to our customers with; return authorizations, order traces, complaint resolution, EDI customer setup/maintenance, company website assistance, and credit card inquiries and payments
- Process return authorizations and issue return labels for our customers
- Track and Trace customer orders to ensure delivery of products
- Assist our customers with web registrations and inquiries
- Process credit card payments for our customers
- Daily research and resolve customer complaints/issues assigned through Salesforce database, phone, email & website
- Edit customer orders as requested by our customers or sales
- Other responsibilities as required to promote customer satisfaction
Qualifications
- High School diploma with 1-2 years Customer Service experience or minimum of 2-year degree, preferred
- Extensive phone communication experience, customer service environment
- Knowledge of Microsoft (MS) Office to include Word, Excel, and Outlook
What is expected of you and others at this level
- Acquires job skills and learns company policies and procedures to complete standard tasks
- Works daily on routine assignments
- Follows correct processes outlined in the department procedures and guidelines
- Work is closely managed and follows detailed instructions
- Seeks regular guidance and advice from supervisor
Anticipated hourly range: $15.00 per hour - $18.69 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 12/01/2024 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
